Digital Transformation

Implementing ERPs With Simplicity And Elegance
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Few Common Questions About Digital Transformation

What is Digital Transformation?

Digital Transformation infuses positive change in Business – by enhancing digital capabilities that:

  • improves customer experience
  • reduce operation cost, risk
  • increase efficiency and intelligence

It means Digital Transformation offers you happier customers and a healthier business.

Why my Business needs Digital Transformation?

If you understand what Digital Transformation is, then its need is quite apparent. However, do not think of it as a once-off implementation of some technology project. Instead, it is a continuous journey with the core focus on business improvement, strategy implementation and leveraging digital opportunities. 

When it is the right time for Digital Transformation?

Your Digital Transformation journey is unique to your Business. Sooner you start better it is, irrespective of your industry, size of the Business and investment appetite. You can begin this journey inhouse, without the need to rely on consultants.

How can my Business undergo Digital Transformation?

The first step is to understand the current state, business strategy, digital opportunities and then carefully plan the Digital Transformation journey.

Who needs to be involved in Digital Transformation?

It is a team effort; therefore, you need a strong executive sponsorship, key-users or subject matter experts and an implementation team.

About SP Singh

ERP Consultant

I implement ERP solutions that enhance customer experience, improve efficiency and skyrocket growth.

I understand that investing in technology is not easy. I work with you to understand core business problems, goals and opportunities. Then, I design a custom plan (roadmap) to meet your business objectives.  My objective is to deliver ERP solutions that increase ROI and minimise risk. I strive for simplification and true partnership with my customers and their vendors.

So, if you are looking for a trusted leader for your ERP transformation journey, then you are in the right place.

Companies & People I’ve Worked With

I had the pleasure to work with SP at the BP Kwinana Refinery. He excelled at creating order, project planning and tactful communication. He could be relied upon to make decisions and communicate them with confidence. I’d be delighted to work with SP again.

SP is a very diligent and professional team member that carefully weighs the requirements and approaches to each solution component. He is very capable of analysing complex needs and describing them well for the rest of the team to engage with.

Mark Batina

MD, Precise Business Solutions.

Being committed and passionate about his craft are traits that come to mind when thinking about SP. Having worked previously with SP, he demonstrated strong capability to manage multiple projects, often with competing priorities. His attention to detail is top notch and he was able to work productively with his colleagues and customers to achieve outcomes. SP would be an asset for any organisations project management team.

Senad Brkich

Procurement Specialist, SAP Ariba.

Blog & Resources

Customer and Vendor project teams connect to fight against the status quo!

Once upon a time, an army of two countries joined to fight one strong enemy. Both armies joined to form a massive power. The Leaders of both the countries were confident that they would win the battle. So, as per the plan, they attacked the enemy. The enemy didn't...

What is the purpose of a Change request or Variation?

You may have a love or hate relationship with Change Requests (CR), depending on which side you sit on. For example, on the vendor side, Project Managers take pride in getting the customer to approve CRs. Similarly, Professional Services Managers (with P&L...

Don’t fool yourself by assuming you know it all!

Be very cautious when you hear from the ERP/CRM vendor: Oh, we have done it many times. We are confident that we will complete the project within the set time and budget. Nothing is straightforward in enterprise application projects. Assuming you know it all is one of...

What is the role of a Customer Project Sponsor in Enterprise software implementation?

Continuing from our 'building the big family house' example, let us continue. Please first refer to the following two posts, for continuity: Who exactly are the Subject Matter Experts in Enterprise software implementation? What is the role of the Customer Project...

What is the role of the Customer Project Manager in Enterprise software implementation?

Remember, we spoke about building a family house in the last post? Please read and refresh your memory before continuing further. Building a big family house can have some challenges: The family members sharing needs of the house may provide conflicting requirements...

Who exactly are the Subject Matter Experts in Enterprise software implementation?

The Project team on the customer side is known by different fancy titles like Subject Matter Experts (SME), Site Champions, and Project Champions. So, who exactly are the Subject Matter Experts? Let us first consider an example to make our life easier! Imagine you are...

How to measure project success?

The standard way to measure project success is to match the 'actuals' with 'planned' constraints. During project initiation, we set project success criteria and the constraints. The typical project constraints are Scope, Time, Budget and Quality. We match the actual...

Project planning is useless until we address this annoying thing!

We prepare a project plan. Then Business As Usual (BAU) work surprise us by taking priority, and we plan again. It is one of the typical negative cycles we all experience. Unfortunately, it looks like we have accepted it as a general business practice. So, we seldom...

Educate the project team! Before it is too late!

It is a norm to educate passengers before any significant journey. Remember how Air Hostess explains the aircraft's emergency evacuation and safety features? Similarly, we make induction mandatory for any significant site visits. Again, the purpose is to educate us to...

Play your role with intent!

We all have a role to play. Sometimes we are in sales, busy selling our product, service or craft. Other times we are customers making the best choices for ourselves and our organisations. So our roles are fluid, but always ensure to play your role with intent! As a...

Burn your messy house and move to a new one!

It sounds silly, isn’t it? Burn your messy house and move to a new one! Then, why do we change enterprise (ERP/CRM) software? If the existing EPR has issues (is messy), then why do we replace it with another similar ERP? Why don’t we ask some hard questions like: What...

Why are IT projects too complex?

It is a common myth that the complexity of IT projects is due to technical development work. We assume that the technical solutions within IT projects are complex. The fact is that technological development is a small portion of the overall project. The main reason...

10 symptoms pointing figure at your enterprise software!

It does not matter where you are on the digital maturity journey; there is always room for improvement. The following 10 symptoms pointing figure at your enterprise software. As an executive/Project Sponsor, review and plan to take action. Acknowledging the problem is...

Why do we not deal with our problems?

We often fail to acknowledge our problems. On the other hand, we don’t do anything to fix the problems that we register. Eventually, we live with them for so long that we get used to them. They become part of us! But why do we not deal with our problems? There are...

Live with the problem; slowly, it becomes part of you!

The problem is that either there is ‘no problem’ or there is a problem, but we don’t do anything about it. When we say that there is ‘no problem’, it literally means that we have learned to live with it. On the other hand, when we acknowledge the problem then, we...

Jumping out of the window!

Customer: I want to jump out of the window! Consultant: No problem, this is the easy requirement. Let me unlock and open the window for you..... I don't know who told the consulting community that the customer is always right! First, a consultant's job is to ask...

How to get the top-notch vendors to work with you?

Your digital initiative is as good as the people working on it. As a Project Sponsor, you must attract the best possible talent for your project. Therefore, get the best possible internal team and top vendors for your project. Now, here is a question for you: How to...

Have you ever thought – How to be a valuable customer?

We assume that as a customer, we hold a position of power. Therefore, vendors will readily be available to serve us. Our common assumption is that we just need a healthy budget to make things happen for the business. When competing to get the attention of the top...

Transform vendor relationships from ‘transactional’ to ‘partnership’!

There are fundamental differences between B2B and B2C operating models. The problem is that we limit our thinking and possibilities due to sheer ignorance. For instance, we keep managing B2B relationships like B2C. We restrict ourselves only to transactional...

Are you hiring an independent consultant? Make sure you do your homework right!

In the few previous posts, we discussed the importance of independent consultants in your Digital Transformation journey. They have a vital role to play. So, as a Project Sponsor, you must do your homework before hiring an independent consultant. The success of your...

Why do I need an independent consultant?

Consider you decided to take your family to the next level of maturity. You booked a guided life transformation course. You will take your family to a lonely island for five nights. Your family will follow a unique set of activities every day. A dedicated life coach...

Failure is a great teacher, but there are better ways to learn!

Failure is indeed a great teacher. Failure opens up new doors for learning. However, one can learn from others' failures/experiences too. It is a much better way to learn. We often overestimate our capabilities. So, we do not seek professional assistance at the right...

When should I hire an independent consultant?

So, you have decided to hire an independent consultant for your Digital Transformation initiatives. But, you may be thinking: When should I hire an independent consultant? It depends on what you want the consultant to do. To build the foundation for successful...

Do I need to hire an independent consultant?

Enterprise software implementations are complex. The Project Sponsors often ponder this vital question: Do I need to hire an independent consultant? At the start, it looks easy. Internally, your staff shows enthusiasm and courage. Vendors assure you that you are in...

Why not to become a difficult customer?

Vendors often label a few customers as difficult customers. Vendors label them as difficult because they: maybe demanding high standards of service, orchallenge the boundaries of the solution, orthey shout out when vendors do not deliver on their promiseskeep a...

Why do the Salespeople earn a bad name?

You must have heard the following phrases: Hello, this is not a sales call! I am not selling you anything! We are here to give you information only. We are not selling anything. What is wrong with selling? Why do Salespeople earn a bad name? Sales are projected as...

Influence: The Psychology of Persuasion – Its implementation in enterprise software sales!

In the last few posts, we discussed how the Enterprise software Sales team uses different tactics to influence you. These tactics are based on certain core principles. The book (Influence: The Psychology of Persuasion) beautifully covers these principles in detail. It...

Beware, social proof can magically fool you – The deadly game of enterprise software presales!

There is a difference between your ‘need’ and a 'popular thing (or service)'. For example, a Toyota Land Cruiser is a famous four-wheel drive but may not fit your specific needs. It is not wise to buy a car based on its testimonials and popularity. Your selection...

Commitment and consistency trap – The deadly game of enterprise software presales!

When we commit to buying something, we are likely to purchase other related items too. For example, when we buy a mobile phone, there is a high probability of purchasing a phone's accessories and insurance. When we say yes – commit to something, we generally...

The Scarcity trap – The deadly game of enterprise software presales!

Here is a proposal from the Sales team during the Enterprise Software sales meeting: I spoke with Asia Pacific Sales Head; we can offer you a massive 60 percent discount on the software licenses. You will be saving $200K. To save this amount, you must approve the...

The Authority trap – Deadly game of enterprise software presales!

Consider the following pitch during the Enterprise Software sales meeting: We are one of the top Microsoft partners in the world! We have 60 offices across seven continents. In addition, we have a strong team of 500 consultants serving customers like Nike, Bose and...

The likability trap – Deadly game of enterprise software presales!

We buy from the people we like. Enterprise software presales in no different. You will find that the presales team understands your business quite well. They say all the right things. They are patient, courteous, diligent, and even good looking too. They have all the...

Keep emotions in check while selecting enterprise software!

Our emotions lead to buying decisions. Interestingly, it is seldom our rational mind. Enterprise software vendors are experts in getting you (The selection panel) excited about their product. You will hear some heavy words like Digital Transformation, Modern user...

Do you have a plan to procure enterprise software?

Sellers have more experience in selling than the individual Buyer buying a fit-for-purpose product. Sellers have a well-defined structure, methodology and process for selling. On the other hand, buyers often have a vague desire or a problem. Suppose the Buyer does not...

How to avoid buying unsuitable enterprise software?

Enterprise software (ERP/CRM) implementations are complex and costly. As significant money is involved, software vendors' and partners' focus remains on selling the software and implementation services to you. Sometimes their entire focus is to maximise sales...

Learning to be comfortable in the discomfort of breaking the norm!

We are puppets of our habits. Unknowingly, our comfort is embedded in our everyday routines. Any disruption of our norm makes us uncomfortable. For example, I like to be very busy. If the workload decreases, I quickly get uncomfortable. So to get back to the norm, I...

How to deal with a non-responsive implementation partner?

In the last post, we covered the importance of reference checks before signing the dotted lines. But, what in case you are stuck with a non-responsive implementation partner? Your company has already signed up and implementing enterprise software. However, the vendor...

Protect your business from empty promises of the salespeople

Enterprise software implementations are extensive, complex and costly. As there is a lot of money involved, vendors do not always do the right thing. It is pervasive to see: The Salespeople promise the world, and the Delivery team struggles to deliver.The software...

Can the Project Objective change during the project?

Here is a question for you: Can the Project Objective change during the project? Before we address this question, we must cover some basics. The Project Objective answers the fundamental question: Why are we executing the project? What is the purpose of the project?...

One thing that the Project Sponsor should never forget!

Project Sponsors are busy individuals. They have their day job, leadership responsibilities and Project governance duties. As a Project Sponsor, you may have to make decisions with minimal information. Further, you ensure that the Project team is empowered and well...

Is your project progressing towards the set goal or drifting aimlessly?

How do you know if the project you are sponsoring is progressing towards the set goal or drifting aimlessly?   Consider you are sponsoring an ERP upgrade project. The project team suggested ten additional requests (gaps) during the execution. The team also proposed to...

How do we control the additional scope?

Everyone hates changing goalposts, yet most of us experience scope creep in projects. Customers ask for additional features, modules, and digital capabilities throughout the project. The vital question is: Is the addition of more scope a bad thing? Absolutely not - as...

Why do some projects keep on drifting away from the Go-Live date?

So here is the question for you! Why do some projects keep on drifting away from the Go-Live date? In other words, why do they keep on pushing out the Go-live date? There can be many reasons. However, one of the most common causes is adding scope to the project. As...

What is User experience in Enterprise software?

User experience (UX) is your experience interacting with the system. Enterprise software is inherently complex. These software products are broad enough to cover various industries. At the same time, they can be profound with the range of features and functionality....

Why do customers invest in technology?

Ten years ago, if you ask me why do customers invest in technology? My response would have been – “Technology help customer solve business problems. It helps to relieve pain. The pain can be due to manual processes, lack of transparency, foresight etc.” However, this...

Form the Steering Committee! Preparing for the war!

Enterprise software implementations are the war against the Status quo. The Project Sponsor is the General taking overall accountability. The Project Sponsor forms the core team to lead the war. The core team is called as Project Steering Committee or Project Board....

The best way to screw up as a Project Sponsor!

We have already covered that the Project Sponsor is accountable for the Project. It is the default setup for the project organisation. The Project Sponsor has a heavy burden on his shoulders. The Project team reach out to the Sponsor to make critical decisions in time...

Who is to blame for the failed project?

No one likes to fail. However, if we fail, we love to blame someone or something for our failure. I cannot run 10K this week because of my shoes.I missed the bus due to traffic.No one loves me because they do not like to hear the truth about themselves. Let me make...

Who is accountable for the Digital project?

It is one of the most critical and least understood questions. You need to know this as soon as the project work starts. i.e. Who is accountable for the Digital project? It is vital to know who is accountable for the project's success. Is it the Project Sponsor or...

Disarm people by disclosing your intent upfront!

How long will the project take to complete? Is it very complex? Have you managed such projects before? When we ask such questions, people try to make an assessment and judgement about our intention. They often feel vulnerable, insecure and often make wrong...

Why are we insulting the Agile Manifesto?

The very first value of the Manifesto for Agile Software Development is – "Individuals and interactions over processes and tools". Yet, we are stuck on countless processes - Stand-ups, retrospectives, Sprint planning and Sprint reviews. Similarly, we debate tools like...

Digital Capacity is like electricity! It is no longer a matter of choice!

As a business executive, always have a long-term view for developing Digital Capacity. Digital Capacity is like electricity; you need it; the question is how much! Digital Capacity is the ability of the organisation to deliver value add digital solutions. To keep up...

Digital Transformation Vs Continuous Improvement! Which is better?

Once upon a time, there were two champions, DT and CI. Both were dedicated and driven to their sport. DT was motivated to put an effort before the competition, transform his body and develop the strength to perform well. In contrast, CI developed systems, processes...

Why spend millions on Digital Transformation?

Digital Transformation appears to be another cool thing. The big fours and their associates are shouting and screaming how transformation changes the world. The focus is to convince you to spend on Digital Transformation too. As if you don’t spend millions on Digital...

Why there is a need to invest in Digital Transformation?

Digital Transformations are complex, risky and costly initiatives. So, why there is a need to invest in Digital Transformation? Why often do companies have no choice but to invest in Digital Transformation projects? Here are a few reasons: Shift in the Business Model...

What is Digital Capacity?

Digital Capacity is the ability of the organisation to deliver value add digital solutions. As the organisation invests and enhances its efficiency to deliver IT solutions, its Digital Capacity improves. Consider a company implementing an enterprise solution...

ERP Implementation – The war against evil!

Think of ERP implementation as a war against the evil ‘Status quo’. Trust me; this battle is not easy! Most like 'Status quo', as it gives comfort - there is no extra work for anyone. In contrast, ERP implementation causes pain, as there is a lot of change. For...

The side effects of project slippage!

Try your best to stick to the project schedule and never allow project slippage. When the project slips and takes longer, it can have serious side effects. Let us examine the side effects of Project slippage: Changing world: The world around you is constantly...

Why do too many IT projects fail?

Look, I am not going to share reasons why do too many IT projects fail! I am flipping the question and arguing that may be success criteria set for IT projects are often too immature. During project initiation, we know very little about the project. We set arbitrary...

Stop burning the project budget on useless features!

It is pretty common to see the Project team spending massive effort developing a perfect feature, and no one uses it. Consider an example; a project team develops a new kiosk feature for visitor registration. However, the reception still uses manual registers.   There...

What is the most significant risk before embarking on digital projects?

Before embarking on digital projects, the most significant risk is – not starting at all! Executive procrastinates for years over digital initiatives. The status quo is too tempting for them. From the executive’s perspective, there is no risk as long as there is no...

Project success and failure depend on your decisions!

The decisions you are making today will determine your tomorrow. Similarly, the decisions you are not taking will determine your future too. Digital Transformation projects are complex. The project success and failure depend on your decisions. The results take time,...

The saga of most enterprise software projects!

Most enterprise software projects start well. Their project status remains green. So, the Project Managers report them to be on time, budget and acceptable quality. However, you see issues cropping up after consuming approximately 60% of project time and budget. The...

Best practice? You are kidding me!

It makes sense to apply best practice to a procedural, repeatable task. But, best practice has no place in a dynamic environment like battlefields or transformation projects. The best practice tells you to follow specific procedures to get an average result. The best...

What is the best way to implement change in your organisation?

Let us be clear, there is no silver bullet! The best way to implement change depends on many factors. However, the 'best way' is straightforward. The best way is when you do not have to do much work. Instead, your organisation turns to an army of self-motivated...

Change resistance can be for good reasons!

The resistance to change can be for good reasons. The Change Managers often assume to be on the right side and driving the change. However, they could well be wrong. Quite possibly, change resistance can be for good reasons! People may have rational grounds to resist...

Change Management must start from empathy!

Prosci ADKAR Change Management model starts with 'Awareness – of the need for change'. Korter 8 – step process for leading change begins with ‘Create a sense of urgency.’ Why don’t we start by first understanding people who will be going through the change? How about...

Change Manager does not manage change!

Change Manager does not manage change! Why do we assume that the Change Manager is responsible for managing the change? The Change Manager does not manage change! There is no need to manage change in isolation. Instead, we need to influence people, so they adopt...

The problem of looking at the new world with the old pair of glasses!

It may be new software, a fashion trend, or something unique; people struggle to adopt it. It is not because there is anything wrong. It is primarily due to the problem of looking at the new world with the old pair of glasses! Time and time again, the same phenomena...

Sometimes no action is a good thing!

Yes, sometimes proactively observing without any action is a smart move! You know that the kids often complain when they go to a new class or school. When we move to the new house, we sometimes discuss the new place's shortcomings We often complain when we look at...

Jump in the pool!

Around a year ago, we changed our daughter's swim school. During her lessons, I usually check social media, listen to a book, or write thoughts on my Note10. One day, I met one of my Punjabi friends. He was there with the swimming gear. Unfortunately, swimming is not...

Why should you seriously consider a decentralised support model for your ERP?

When an ERP project completes, we may celebrate and jump to the next big thing. However, there is often no major thought and provisioning for ongoing ERP development. The fact is that when you complete the ERP implementation, you barely utilise roughly 60% of ERP...

ERP is nothing but an enterprise information processing machine!

It is true, ERP is nothing but an enterprise information processing machine! All departments of your company enter data in ERP (raw material). The ERP processes the data (based on set rules) and produces information (output). The good thing is that this machine can...

Project Teams crumble due to poor leadership!

Project Teams flourish due to their great leaders. At the same time, Project Teams crumble due to poor leadership. Leaders (irrespective of the job title) are the pillars that support their team. The great leaders: do the heavy loading while staying calmlisten while...

Beware, ERP implementation is a start, not an end!

We often think of ERP implementation as a tick on the corporate checklist. Once ERP implementation is complete, that is it! There is no foresight to improve ERP usage, data quality or implement additional modules. Note that the ERP implementation is a start, not an...

Not maintaining enterprise software? Why living in a filthy house?

Consider you have constructed a new house. You moved in and found the construction and migration process quite overwhelming. So, you never cleaned the house. You ignored the ongoing needs of your family members to live comfortably in the house. You did not make any...

What are the side effects of the delay in the project completion?

Digital projects have a terrible reputation of taking longer than planned time and budget. As a Project Sponsor, you must ensure that your project completes on time. When your project takes longer than the planned time, it can also suffer from other side effects. The...

The life-changing act of kindness

The plane landed at one of the remote mining towns. I was visiting the client’s office for enterprise analysis. The office was 45 minutes drive from the airport. One of the client’s employees was kind enough to pick me up from the airport. After a quick introduction,...

Why does the Critical path matter?

In the last post, we have covered the meaning of the Critical path. We have established that the Critical path is the chain of interdependent tasks. But why does Critical Path matter? The Critical Path matters because delays on the tasks that are on the Critical path...

What is the Critical path?

The digital world is full of jargon! One of the key terms that Project Sponsors must understand is the Critical path. Let us explore – What is the critical path in a project? The project is a collection of tasks that must run logically. Moreover, they must be in...

Are we celebrating the special days for a real change, publicity or ticking a box?

We have so many special days to celebrate – Father’s Day, Mother’s Day, International Women’s Day. In a different part of the world, we celebrate days to commemorate wars, peace treaties and special events. The question is, are we celebrating the special days for a...

How manual information processing affects your Business?

Let us first understand manual information processing! It is processing information outside the Business system (ERP/CRM). For example, if the Procurement manager disregards PO suggestions and manually manages the process. Similarly, consider the Sales managers...

How to master your tools? Tips to learn about Business systems?

In the previous post, we have established that you must understand the purpose and use of business systems within your domain. For example, the Procurement manager should know the capabilities of the Procurement software and its use. This post will uncover a few tips...

Not knowing the tools for your job is incompetence!

Imagine a Dentist who does not know about Dental Drill. How about a Plumber who does not know about a wrench? It sounds like they must be very incompetent! Not knowing the tools for your job is incompetence. However, for office jobs, we readily accept this...

We are not our job title!

Often, we label ourselves and others with a job title. I am a Senior Architect!I am a Doctor!She is a Receptionist! We are not our job title! We are much more profound and real. On the world’s stage, we are just playing our job role. We are not our job role! Let us...

Leaders! Manual information handling is a crime!

Business executives! It is your fault if the staff is still manually handling information. When Business systems (ERP) are available to process information, why does anyone has to deal with manual spreadsheets, emails, and reports? Why is there a need to print paper,...

Experts are telling half-truths to gain our attention!

For the weight loss, the health experts are telling half-truths by the statements like: It does not matter what you eat, but what matters is when you eat! You must have a calorie deficit to reduce weightStop calorie counting; not all calories are the sameWhich one of...

We do not resist change; we resist hard work!

Yes, we do not resist change; we resist hard work! The hard work is in learning the new system and processes. We are our habits. Changing and adopting new practices is painful. So, we end up resisting the proposed change. One of the ways to overcome Change resistance...

How to beat selective listening by repetition?

We grow up, but we continue to be kids in many ways. Like kids, we selectively pay attention to the information that interests us. We smartly ignore the information that we don't want to listen. So, how to deal with selective listening? How do we make sure staff and...

How to Focus on the right things to make a real difference?

In the last post, we covered that our Focus drives our energy. Focusing on the right things make a real difference. It helps us to make better choices.But how to focus on the right things? Here are a few thoughts: Kill ‘I’ thinking: By default, most of us think about...

Focus drives our energy! Where is your focus?

There can be multiple routes to a destination. Few routes are better than others. The question is, how do we find better ways to achieve our goal? Stop and think about your focus because our focus drives our energy! Suppose your goal can be to save money. Are you...

We all are artists! Let’s make amazing art!

We all are artists, making a small contribution to a big piece of art. We may be working or not; we still are artists. Our art is our work, support, leadership, coaching and service. To perform our art, we rely on the art of others. Similarly, others rely on our art....

The project is over the baseline budget! Is it a terrible thing?

I decided to build a house. After a few consultations with the Builder, we signed a contract. The baseline budget for the project was $1M. The construction started. The Site Supervisor suggested some incredible enhancements during the construction. As the house is...

ERP projects are not about innovation!

ERP projects are not about innovation. You should not waste time innovating the best Order to Cash process during implementation. Instead, adapt to the standard process that the ERP offers. The standard processes should fit well if you have selected the right ERP...

What is the top benefit of using ERP software?

ERP systems offer one solution to meet the end-to-end business needs of the organisation. Let us unpack this! ERP systems consist of multiple modules (like Finance, Manufacturing, Sales). These modules are designed to work with each other seamlessly. Therefore, the...

Packaged software is like a ‘Home and Land’ package!

The packaged solution is also known as Commerical Of The Shelf (COTS) software. It includes specialised software (Expense Management, Field Services) or Enterprise applications (ERP, CRM, HCM and EAM). The packaged software is like a Home and Land package because the...

The alignment of strategy is everything!

Many organisations waste effort developing their disjointed Business and IT strategy. Great organisations, however, create a business strategy and the strategy for every other dimension (e.g. strategy for customer experience, procurement). Further, they ensure their...

Why do we only worry about Business and IT Strategy?

Business and IT strategies are most common in organisations. So the question is, why do we only worry about Business and IT strategy? Is that all we need? Why don’t we look at strategy with a broader context? How about: Strategy for Customers?Strategy for...

Rituals without the right intentions are useless!

The value is within our intent; the rituals only help us consistently perform. Our daily, religious, workplace rituals serve the same purpose. They enforce us to show up regularly. However, if we have a weak intent, rituals add no value. Consider the world of the...

Continuous Business improvement is a mindset, not a process!

Average organisations think of employees as fruit. Their focus is on squeezing more juice to increase profitability. In this environment, everyone behaves like a busy assembly line worker. Repeating the same work over and again without understanding its value. The...

What is the simplest way to influence your team?

As leaders, we want to influence our teams. You may want them to be more bold, adaptive or resilient. You may like to see them working hard and learning new skills. So, what is the simplest way to influence your team? The simplest and most effective way is to start...

Seriously consider upgrading your existing ERP! New toys cost a fortune!

ERP implementations are costly and complex. Seriously consider upgrading your existing ERP rather than implementing another system. The following are a few emotional statements you may hear within your business. Gather facts and check if upgrading ERP is the more...

How to ensure returns on investment on software implementation?

Enterprise software implementations are complex. It is often challenging to realise the benefits of capital expenditure. There can be many reasons for low Returns On Investment (ROI). Even if the project team has developed a product that meets the business needs, ROI...

What are the top 5 reasons for passive change resistance?

Passive change resistance is one of the top reasons for digital assets underutilisation. Find out more on this here. So, what are the reasons for passive change resistance? Why do staff avoid adopting change? Why do end-users not fully utilise the business systems?...

Why do we underutilise digital assets?

There can be many reasons why we underutilise digital assets. An example of underutilisation is, using emails for customer communications instead of using a CRM system. But why do we underutilise digital assets? Among many reasons, the passive change resistance is...

Underutilisation of digital assets! A sheer waste!

Humans love to acquire stuff. The brain chemicals give us a sense of achievement and rewards. However, we struggle to make necessary changes in our lives to fully utilise things that we acquire. Here are a few examples: We buy big SUVs (4X4s) and seldom take them to...

How to keep it simple? Get simple people on the team!

In the last few posts, I have covered: Importance of - Keep it simple!Why do we complicate things?How to keep things simple in projects?Importance of defining project objective to keep things simple! This post is about getting the right people in the Project team who...

How to keep it simple? Laser focus on the project objective!

Continuing our ‘ keep it simple ’ series. We now know the root cause of complexity. You understand that it is not about you (‘I’ thinking). So, you now have a solid foundation! The next step is to develop - a laser focus on the project objective. You must have clarity...

How to keep it simple? It starts with you!

We covered that as a Project Sponsor, you must keep things simple. The complexity of human interaction is the biggest challenge in any project. We also discussed that ‘I’ thinking is the underlying root cause of complexity. ‘I’ thinking is protecting and glorifying...

Why do we complicate things? Top reason you must know!

In the last post, we covered that Project sponsors must keep things simple in the project. Complexity is one of the most significant challenges within technology projects. But, the complexity is generally not due to the technical challenges. Instead, it is because of...

What is the most crucial thing for the project sponsors? Keep it simple!

Keep it simple! Yes, that is right; success is yours if you keep things simple throughout the project! It appears that humans have a general tendency to complicate things. Here are a few common examples: During project start, the project roles and responsibilities are...

Are you wasting time seeking permission or taking action?

Yesterday, I sat on the APMG Level Up panel of the live Q&A. The topic was how to become a Business Analyst? You can find more here. From the live questions, few want to learn about the Business Analysis profession. It appears that many want to become Business...

Consultants do not ask – ‘What do you want?’

The security alarm technician knocked on the door. After a quick assessment of the house, he asked – ‘Where you like the motion sensors to go?’ I was not prepared for the question. So, I asked back where they should go? He said, ‘Hmmm, you have four sensors in the...

Beware! Use the right tools for the job!

After much push from my wife, I endeavour to drill a hole in the wall to hang a picture frame. Yes, I hate doing this stuff! So, I picked up a random drill bit and hit it hard into the wall. I was impressed by the strength of the wall. After much trying, I was unable...

Why does Minimal Viable Project Scope matter?

In the last few posts, we covered what Minimal Viable Project Scope (MVPS) is and how it is different from Minimal Viable Product (MVP)? Let us discuss why does Minimal Viable Project Scope matter? Why should you even spend time thinking about MVPS? Let’s go! Let us...

What is the difference between Minimal Viable Product (MVP) and Minimum Viable Project Scope (MVPS)?

Minimum Viable Product is a popular term. The term is widely used among the Agile community. I have introduced a Minimum Viable Project Scope in the last few posts. So, what is the difference between Minimal Viable Product (MVP) and Minimum Viable Project Scope...

What is Minimum Viable Project Scope (MVPS)?

The Minimum Viable Project Scope (MVPS) is the minimum possible project scope for a meaningful project. The intent of MVPS is not to do everything at once. Instead, break down the overall work into manageable, logical projects that offer business value and minimise...

Technology project never ends! How long is the piece of string?

Technology projects are complex! Throughout the project, the Sponsor has to deal with many challenges. Near the end of the project, you may find that the project is stuck. You are making progress, but it is too slow. The project is not coming to an end. Many Project...

Do I need an ERP system for my business?

Are you thinking to invest in an ERP system? Are you not too sure if you need an ERP system for your business? Let us explore. Holistically, a business with over 30 staff and a $10M turnover should seriously consider implementing ERP. There are other factors for your...

Why are software projects never under budget?

As a customer, you love to see the software projects delivered under budget. So then, why is it so that the projects are seldom completed under the set budget? Think from the software vendor’s perspective! When the project budget is $1M, the vendors forecast $1M+...

Are you underutilising your enterprise software? 7 point checklist!

There are many reasons you are underutilising your enterprise software. However, you should not take this lightly, as it costs your business. The following are the reasons you are not fully utilising current enterprise software. 1. You are paying subscription/ AMC on...

Thinking about changing enterprise software? Save yourself from pain!

There are many reasons organisations change their enterprise software (ERP/CRM). Often companies grow, and existing software cannot support and scale with them. There can be other reasons, like the vendor's existing software is no longer supported (EoL). More often,...

Digital Transformation, by accident! Shocking but true!

Most SMEs get on to the Digital Transformation journey by accident. Phase – 1 starts with the implementation of enterprise software. Phase – 2 is to clear Phase – 1 mess and add a few new Digital capabilities. Finally, the organisation slowly improves its Digital...

What are the Digital Transformation Services?

Digital Transformation is a complicated business. One of the questions that I often hear is: What are the Digital Transformation Services? In other words, the different types of services Digital Transformation vendors offer? You may be tempted to fire this question on...

Great leaders prepare for a hot day! Stupid ones give marching orders!

Sunday morning, a hot day in sunny Perth, we rocked up for Malaysian breakfast with our friends. We were having a great time. Kids had a casual play; we were chatting on a few important topics. Topics that do not require much brainpower. You know what I mean? Casually...

Do not leave for the Digital Transformation journey alone!

Do you know anyone jumping into the ocean without professional training or support? Imagine the disaster if an unlicensed driver drives a car without a professional instructor. Then, why do many SMEs endeavours to implement Enterprise (ERP/CRM) software without...

Why closing your project with elegance is so essential?

The following two project stages are super crucial. So, Sponsors should pay extra attention: StartEnd Project Start: The start of the project is where you set the project's foundation. It is so crucial that I have a complete book for you. Project End: The project team...

Why do we miscommunicate? #1 reason!

The projects world is full of miscommunications and confusion. Technology projects often have diverse stakeholders. They come from different technical areas, geographies and cultures. So, effective communication within the team and stakeholders is usually a big...

Digital Capability is all about implementing software! Really?

One of the main misconceptions is that Digital Capability is all about implementing software. Organisations think that they can invest in digital assets (software/hardware) to develop Digital Capability. For example, suppose the organisation wants to develop a new...

Digital Transformation and Digital Capability! What is the relation between them?

What is the relationship between Digital Transformation and Digital Capability? So often, we loosely use these terms. Let us first start with the definition: What is Digital Transformation? Digital Transformation is the initiative to make a fundamental change in the...

What is Digital Maturity?

Digital Maturity measures the organisation's ability to assess, adapt and implement technology solutions For example, the higher is the organisation's Digital Maturity. The higher is its ability to assess the technology needs of its business. Similarly, the enterprise...

What Is Digital Capability?

Digital Capability is the measure of the sophistication of the organisation to execute a given business process digitally For example, the organisation can seamlessly manage end-to-end Customer onboarding processes through a software application. Therefore, we may...

Whom Should I Hire To Kick Start Digital Transformation Initiative?

The Digital Transformation journey can be pretty daunting. It is often difficult to plan where to start. One of the usual questions that Sponsor wonder is: Whom should I hire to kick start Digital Transformation initiative? Let us first understand your needs. So, what...

Digital Transformation Takes Time! Be Patient!

Digital Transformation takes time. It is not a six-month project. It is also not the implementation of a few software products. Digital Transformation is like a significant refurbishing of a house. First, you start with what you have. Then, you plan the future design...

The Software Project Has Gone Wrong!

The Project Sponsors often know too late that the software project has gone wrong. Look, it takes at least a couple of months to deliver a software project. So, it is not that these projects go wrong overnight. The project team are the first one to sense it. They...

How Digital Transformation Improves Customer Experience? Learn With Practical Example!

There is much hype about Digital Transformation. Technology vendors often claim it is the next big thing to be a game-changer. Really? You must understand practically how your business can benefit from Digital Transformation. Let us see how Digital Transformation...

Why Should I Bother About Digital Transformation?

The following is a common question asked by Business executives and sponsors: Why Should I Bother About Digital Transformation? Digital Transformation is not the next big thing that every business should invest in. The question is how do you know if you should be...

Digital Transformation Myths! Watch, Ruthlessly Blowing Away 7 Of Them!

There are many Digital Transformation myths. These myths are our unstated assumptions that we believe are true. As a sponsor, you must know what Digital Transformation is all about. Review the following non-exhaustive list of Digital Transformation myths: 1. Digital...

Is Digital Transformation Worth It? You Must Know This!

Is Digital Transformation Worth It? Unfortunately, it is one of the first questions that sponsors stumble. Digital Transformations are risky. Is it worth the pain? Why should you even bother? My humble option is - it depends! It depends on many things; a few are...

Do We Use Digital Transformation As A Buzzword? Revealing The Bitter Truth!

By all means, we can use Digital Transformation as a buzzword! Digital Transformation is not well defined. So, customer and vendor organisations loosely use the term. Therefore, it can mean different things to different people. Here are a few points to consider: Are...

Business Transformation Vs Digital Transformation!

We often use both Business and Digital Transformation interchangeably. Business Transformation Vs Digital Transformation - they are fundamentally different! The following table lists the key differences: Business Transformation Vs Digital Transformation Business...

What Is Business Transformation?

Business Transformation is the initiative to make a fundamental change in the business through changes in the Business model. It is a business initiative to change the existing Business model to reinvigorate the company. There can be many underlying reasons for...

What Is Digital Transformation?

What is Digital Transformation? Digital Transformation is the initiative to make a fundamental change in the business through digital capabilities. It is a business initiative to automate business processes through the use of technology. For example, automate end to...

Are Meetings A Waste Of Time?

Are meetings a waste of time? We meet people for two-way communication. Thus, listening is the critical part of a meeting. Meetings are a waste of time if you only speak and do not listen. It goes back to your intent. If you intend to communicate and listen to...

Technology has moved on, but we are still there!

Technology has moved on.....! Technology has made rapid giant leaps in every dimension. For instance, we have moved from mainframes to the cloud in computing. The advancement is in every aspect of the hardware and software industry. Moreover, there are no signs of...

Is Project Management A Science Or Art?

Is project management a science or art? A common question that people ask. Without a doubt, Project Management is science as well as art. Let us unwrap! Project Management is a science Look at the following aspects: 1. Project methodologies and frameworks They have...

Can We Automate This? My 2 Cents To This Popular Question!

It is one of the most common questions I get asked during business analysis: Can we automate this? The business stakeholders often ask if we can automate the existing manual process? The underlying question remains the same. But, they ask it in different ways. My...

Cost Of Delay! How Much Sitting On A Decision Costs You?

As a business executive, your job is to make decisions. While you hold a position of power, you may get away by not making timely decisions. You may blame lack of information, uncertainty in business or another excuse. The fact is that you hold a position of power to...

Why Software Projects Are Too Expensive? 2 Crazy Little Secrets You Must Know!

Yes, the software projects are too expensive to implement. Especially, enterprise (ERP/CRM) and packaged (COTS) software. Let us see why? Look, the two major costs for software implementations are: Software Vendors costProfessional services (Consulting, Development,...

Software Estimate Facts – 8 Dumb Facts Will Make You Smart!

Software estimate facts? What is so special about them? 80% of executives I speak to are still missing the point. So, here is a blog post, uncovering software estimate facts! The software estimate is an approximate measure of work needed to complete the given scope....

Why the heck You need To Manage Software Vendors?

Enterprise software implementations require software vendors. You will be spending a considerable amount on Professional services with these vendors. So, before engaging them, make sure they are trustworthy. You may also need a client-side Project Manager (PM). The...

6 Signs Of Toxic Project Managers Poisoning The Culture!

Project Sponsors, watch out for the following traits of the toxic Project Managers. If your Project Managers are high on the toxicity scale, then protect your team and the culture. Otherwise, the stress levels of the project team and stakeholders will skyrocket. There...

Manage Your Expectations! 6 Things That Will Go Wrong!

Enterprise software implementations are never a smooth sail. There are unknowns, bitter surprises, issues that you often deal with. But, as a Project Sponsor, you must be at the forefront. Tell yourself that it is not going to be easy because it may not! Manage your...

No one wants Vanilla! Secure Enough Budget For Customisations!

Are you sponsoring an enterprise software project? The key message is: Secure enough budget for customisations and enhancements. Don't believe in the claims that standard enterprise software will fully meet your business needs. During the sales process, you may hear:...

What is Project Budget? Hidden Truth Revealed!

We treat software implementations like construction projects. The fact is that the software projects are much more dynamic and fluid. There are many aspects. But, let us consider Project Budget, for example. Of course, we understand the Project Budget as the estimated...

Problem Vs Requirement – The Top Budget Killer!

Problem Vs Requirement - do you know the difference? When you visit a doctor, he asks for symptoms of your problem. He then writes a prescription to solve your problem. Note that he does not ask about your needs or requirements. Note the difference between Problem Vs...

Software Selection: The Deceptive World of Software Sales!

If you are deciding on Enterprise software for your organisation, then read this carefully! Welcome to the deceptive world of Software Sales Look, if you are not vigilant, you can make a terrible decision very quickly. During software selection, you are dealing with...

Celebrate Project Closure With Heart And Soul! Your Team Will Love You For It!

How to celebrate project closure with heart and Soul? We often start projects with a kick-off but seldom finish them with celebration. Very few projects are lucky enough to meet a graceful end, and the team sit together and celebrate. Why is that? Maybe, you as...

How To Define Change? Insanely, We Don’t!

Define Change? I bet you are wondering what does that even mean! Let us start with the basics! Tell me, why is change management such a complex area? Is it complicated, or do we make it so? Look, there are many reasons for the complexity within change management. But,...

Why We Resist Change? Revealing #1 Hidden And Profound Reason!

https://youtu.be/nGv1fNUgqmM Do you resist change? Do you know others who resist change? Suppose you rock up to the office and see a letter on your desk. The letter states that you are getting a dedicated luxury cabin in two months. You will have a choice of working...

How To Prioritise? 8 Steps To Stop Making Painful Mistakes!

https://www.youtube.com/watch?v=Sn7zrKLxVcA Life does not give us everything we want. Resources are always limited, whereas demands are beyond the limit. How to prioritise is a must-have skill for everyone! I still remember my school days, having five bucks in hand...

Why Scrum Sucks? Insane Reasons Killing Your Project Right Now!

https://www.youtube.com/watch?v=txvBBkqm6I8 In the last decade, there has been phenomenal uptake of Scrum in the software industry. It has almost become a fashion statement for customer and vendor organisations. Oh! Do you do Agile?Yes! We use Agile, Scrum. We also...

How To Check Project Estimates? Revealing 10 Secret Points!

https://www.youtube.com/watch?v=5rNS0boNxek As a Project Sponsor, you are responsible for approving the Statement of Work (SOW). Before signing the SOW, you must thoroughly check project estimates. Checking the quality of effort estimate (cost) is one of the most...

How To Search Enterprise Software Online? Save Time And Prevent Headache!

https://www.youtube.com/watch?v=iKbCzb4_p1M Are you searching for enterprise software for your business or department? You may be wondering what to enter in Google to search enterprise software? Which words, phrases, keywords to search? Often you doubt if you are...

ERP Selection – The Quick and Dirty Way!

https://youtu.be/Uwe7mGuOQy4 You can waste months and spend thousands on ERP selection for your business. The fact is that conventional vendor selection often does more harm than good. There is a better way to choose vendors much quicker and intelligently. Caution:...

How To Reduce ERP Project Cost? Revealing One Of The Best Way!

https://youtu.be/c6jtBq0mZ1A This is the #1 question that every Project Sponsor is asking! How can we reduce ERP Project cost? A significant chunk of ERP cost is the consulting services. If you are serious to reduce ERP project cost, this is where we should be...

How To Review Statement of Work? Never Miss These 6 Checkpoints!

https://youtu.be/kRmgLfl8F20 As a customer Project Sponsor, you cannot afford to overlook Statement of Work (SOW). SOW is one of the most critical documents in ERP implementations. It includes detailed information about project scope, estimate, timeline, role and...

How To Implement ERP? 4 Insanely Simple Steps!

Implementing ERP for your business can be a challenging initiative. You often wonder where to start, whom to talk to? Questions such as how to implement ERP, implementation time, investment, forming a project team may often overwhelm you. As a sponsor of the project,...

Why We Need ERP? These 11 Reasons Will Reveal Hidden Value!

Clarity on purpose is vital for any investment. Investing in ERP is a crucial decision for a business. So before investing in ERP we must understand why we need ERP? This post reveals 11 solid reasons why you need ERP. Before going any further, do you know what is...

What is ERP? Insanely Simple Stuff You Must Know!

ERP stands for Enterprise Resource Planning. The name suggests that the software help organisations for resource planning. It is misleading as ERP have grown much more profound and prominent over the years. ERPs do much more than resource planning. So, what is ERP? It...

What Are The Roles In ERP Project Team? 14 Unique Roles For Solid Delivery!

ERP Projects are complex. The composition of the ERP Project Team is not always clear. It is one of the most asked questions. In the post, I will cover the various roles within ERP Project Team. Refer to the following list of roles you may need for your ERP Project....

What Is The Top Reason For ERP Project Failure?

https://youtu.be/NyVLVaSSFDQ ERP Project Failure Many Enterprise software (ERP/CRM) projects are failing due to this single problem! During Analysis, Customers often prescribe ‘Solution design’ rather than ‘Requirements’ to ERP Consultants. You cannot afford to ignore...

How To Estimate ERP Project? Download A Free Estimator!

https://youtu.be/ZPpO_IXV_tI ERP implementations are complex. There are many moving parts. As a Sponsor, you must look at the big picture and need a 360-degree view of project costs. However, you often find it difficult to get a firm project estimate. As there are...

Key Software Terms You Must Know – Welcome To The Tribe!

https://youtu.be/bfyd88rABHA No one likes jargon! But every industry has it. My heart pumps 10X when I hear Accounting teams in quick succession. Oh, we need to look at our Cashflow, EBIT and rethink Chart Of Account structure. For this, my brain may register – There...

What Is The Purpose Of ERP Dashboards? Beware, Executives!

https://youtu.be/UD_4D--uBdA Would you consider buying a Tesla fitted with a vintage car dashboard? Weird question! Isn't it? Any modern car dashboard must make driving easy. The information should be right in front of you and when you need it. Now, let me share a...
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