Revealing 10 Must-Have Roles In any ERP Project!

Consider the following roles for your project:

  1. Project Sponsor: A strong leadership is the critical success factor of any project. Project Sponsor is responsible for driving the change, take crucial decisions, resolve conflicts and set clear expectations for the project.
  2. Subject Matter Experts (SMEs): The SMEs are responsible for making critical decisions on the configuration of the system. Each area of the business must have a dedicated SMEs (Finance, Operations, Field Service, Asset Management). The SMEs own their area of expertise and collaborate to define the needs of the system. SMEs, along with the Project Sponsor, form the Project Steering Committee.
  3. Project Working Group: The working group is responsible for undertaking all the groundwork under direction of SMEs (e.g. data cleaning, migration, define business requirements and security).
  4. Project Management: The Project Manager is responsible for the day to day management of the project. He ensures that all tasks (e.g. data, reports, development) are on track throughout the project.
  5. Business Architect: Business Architect is a big picture thinker. For complex projects, he helps to model your company as one cohesive unit. Business Architect guides about the data, information, business capability, processes, business initiatives, value streams and organisational structures.
  6. Testing Team: Responsible to plan, prepare and execute the testing of the system. The member of the Working group may also assist this team.
  7. Technical Team: Develop reports, stationary, set-up security, migrate data, customise the user interface to suit business needs.
  8. Training and Support Team: Plan and deliver the end-user training and support to the business. Support the roll-out of the system. The member of the Working group may also assist this team.
  9. Change Management: This is a crucial role within in any system implementation. The success is in the adoption of standard system capabilities by the business.
  10. System Admin: The Project team handover the product to System Admin team. They are responsible for ongoing support and maintenance of the system.

Depending on the project requirements, the above roles could vary. Consider the above list as a starting point to assess your project team requirements.

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