Decent consulting resources are rare and expensive. The vendors organisations are always in a dilemma whether to increase headcount or not.
Should we wait for the next hot prospect to sign or proactively hire?
It is a chicken and egg situation. Secondly, resource management is a juggling act. Sometimes there are too many resources without much work and other times struggle to meet the customer needs.
If we do not handle it well, it impacts negatively on projects and customer experience.
Therefore, it is a lose-lose situation for both partners and clients.
So, what we do about it?
Refer to the following framework for proactively plan, forecast and optimise utilisation of limited resources: