We may pretend to follow a logical enterprise software (ERP/CRM) selection process. The reality is that emotions, gut feelings, and individual preferences drive our decisions.
The sales teams know it quite well. You and others in the selection process are under their influence.
If you are not careful, you are going to make emotional decisions.
So, how do we protect ourselves from emotional drama and the push and pull of individual preferences?
One way is to list all the dimensions of evaluation in one place. Then, ask the team to rate or score each dimension against the shortlisted software.
Doing this ensures you have a holistic view and a rational approach to software selection.
For example, if you are choosing a car. How about evaluating shortlisted cars among the dimensions of Total Cost of Ownership, warranty, Reliability, Performance, Features, and Safety?
