by SP Singh | Apr 16, 2025 | Digital Transformation
Digital Transformation is about making the right decisions—decisions shaped by your unique constraints, strengths, and environment. But how do you make the right decisions when you’re leading a digital transformation project for the first time? That’s where an...
by SP Singh | Mar 14, 2025 | Digital Transformation
When managing projects, we draw boundaries around scope, assuming success depends on delivering within set constraints. But these boundaries are fragile. Project resources may be pulled away for other priorities. Higher-priority projects can put ours on hold. Vendors...
by SP Singh | Jan 23, 2025 | Digital Transformation, Local Government
We have never witnessed the growth of anything quite like data. With advancements in data capture and storage technologies, we are now collecting staggering amounts of information. Yet, this is only the beginning. As Smart Cities, self-driving cars, Digital Twins,...
by SP Singh | Dec 14, 2024 | Digital Transformation
Change fatigue and project fatigue are real. Just as real, however, is the endurance required for successful change and project execution. We can choose to keep starting and stopping our transformation journey, giving our staff and project teams time to rest after...
by SP Singh | Dec 3, 2024 | Digital Transformation, Local Government
Measuring customer satisfaction and service quality within local governments is a multifaceted challenge due to the sheer diversity of services and communication channels involved. Citizens interact with local governments across a wide range of services, from service...
by SP Singh | Nov 20, 2024 | Digital Transformation, Local Government
When budgets are tight, we often ask ourselves: How can we do more with less? But this is a question we should consistently consider in everything we do. How can we achieve more with fewer resources? How can we optimise the investment of our time and money? How can we...
by SP Singh | Nov 16, 2024 | Digital Transformation
If my business outgrows the software we implemented last year, I would view it as a sign of progress and success. Dwelling on the cost of software we’ve outgrown is unproductive. That very software likely played a crucial role in moving us forward and enabling our...
by SP Singh | Nov 12, 2024 | Digital Transformation, Local Government
Many smaller shires and local governments face challenges when investing in projects due to limited budgets and tight resources, making it difficult to prioritise strategic initiatives. One effective approach is to map all projects based on their benefits and effort...
by SP Singh | Nov 5, 2024 | Digital Transformation
Digital transformation is not a destination; it is a continuous journey. Along this path, failures are inevitable. We may make misguided choices, overprocess trivial tasks while overlooking crucial ones, deviate from established processes, or at times, adhere to them...
by SP Singh | Nov 4, 2024 | Change Management, Digital Transformation, Local Government
At my Council, when I put in the effort with my team to enhance performance and efficiency, it naturally leads to better customer service and a reduced headcount. On the surface, this seems like a significant achievement. Yet, there’s a hidden consequence: increased...
