Alarm rings! “Wake-up Dan! Wake-up Dan!.....” Recorded voice of Dan's wife played by alarm clock....... Dan wakes up with a big yawn. He starts his morning ritual to get ready for work. He works as Project Manager at one of the big software firms in town. Today, Dan choose to dress-up in his favourite comfort t-shirt and cotton pants. After … Continue reading Enterprise Mobility – What is stopping us to Telework?
Do you know why comedy shows play recorded laughter (HaHaHa...)? Why clubs create long waiting lines outside their venue? Why media do not report suicide incidents? Why we do fake laughing in-group, even we don’t find anything amusing. Well, all the above questions looks very different. However, one phenomenon explains all of them. That is Social proof. Social proof is psychological … Continue reading Change Management Tactics – How to influence by Social proof
Business Process Improvement projects generally use Lean/Six-Sigma techniques and some common sense to improve business processes. Project teams document current state of business processes (As-Is mapping). Then they analyse Business problems and document future state of processes (To-be mapping). Generally, it goes well up to documentation completion. Rubber hits road when project team starts planning for changes in business. They face challenges in … Continue reading Why Business Process Improvement projects fail to deliver value?
Social and Traditional media offers lot of wisdom on Change management. Few well-defined methodologies (Prosci, APMG) are available to help delivering change as well. However, there does not seems to be a lot of success on delivering change. So, why is that we find it difficult to delivering and accepting change? I don’t think there … Continue reading How to define change!
In one of my previous posts, I have introduced Singh’s Business Reference Model (BRM). I suggested that Singh’s BRM can assist in range of different business initiatives.In this post, I endeavour to demonstrate how Singh’s BRM can assist you in planning of Business process improvement initiative. I think, the key benefit is that it helps you to paint big picture … Continue reading How to plan Business Process Improvement project
Let's silently hear meeting conversation:IT Manager: “According to our IT strategy, we are going to implement paperless capability within business”Business Manager: “Ok! Explain me how this relates to our Business strategy?”Operations Manager thinking….. these guys are insane; our people struggle to use Word/Excel and they are talking about Paperless….In Business environment, we often come across situations … Continue reading Helicopter view of your business with Singh’s BRM
Big or small, being in Business we all experience business problems. They may relate to process, policy, technology, people, management or combination of them. We all have our own way to look at business problems and their solutions too. For instance, if Call centre is not functioning properly, Operations Manager may propose to provide more training … Continue reading How to investigate business problem!