Why double standards in technology adoption?

Governance

You will find that the retail technology solutions are kept up to date. We love to jump on every opportunity to upgrade our mobile phones, smart watches, tablets and laptops. However, as an executive, we make lousy or no decisions to upgrade business systems. Due to one reason or another, we wait until near the End of Service Life (EoSL) before upgrading the business software.

Why at a personal level we tend to keep ourselves up to date? At the business level, we keep it safe and make no decisions for capital investments.

The question is, why are there double standards in technology adoption? More importantly, what can you do about it?

Customer Experience

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