What is the one thing that has the potential to fundamentally transform us?
In my experience, it is our environment.
I operate very differently, working from home, in a client office, or in my own office. The environment affects my mood, motivation, and even the style in which I operate.
So, before aiming to lose weight, consider changing the environment. Remove high-calorie food. Make it easier to sleep, exercise, and go for a walk. Make it difficult to watch TV.
Similarly, to change the customer experience, change your environment by accompanying the customer. Experience their pain directly.
To add more value to the customer, charge by the value you offer, not the number of hours you will work.
Change the environment and experience a near instant transformation.