If it isn’t broken, don’t fix it! Why not?

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In the business world, we often hear that if it isn’t broken, don’t fix it!

So, if the existing business process, business system, or website is functioning, then don’t touch it. It is doing its job, so leave the digital assets alone.

At the surface level, it makes sense. But what happens to things we do not maintain, improve, or upgrade? Yes, they soon become out of date and obsolete. Your business software systems are your digital assets. Like all other assets, keep them up to date.

So, rather than thinking, “if it isn’t broken, don’t fix it”, develop a culture of “keeping it nice and fresh, so it never breaks”.

Customer Experience

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