We will not bend over backwards every time for the customer!
It is not our problem; the customer should deal with it!
Our consultants are busy; we can not make them available at the drop of a hat!
Is it billable work? I don’t have resources available for the free work!
This work is extra; tell the customer it will be a Change request!
If the customer wants to extend the project timeline, we cannot guarantee our consulting resources!
We cannot get our consultants to be onsite all the time!
Listen, software Vendor’s Delivery team – Are you treating your customers as Partners or Rivals?