People do Certain Things Because They Can!

Change Management

As customers, we come across lousy vendors who take pride in delivering substandard service at high prices. As employers, we have employees complicating simple things. Similarly, bribes are set as a standard operating procedure in many countries.

At the receiving end, we can scratch our heads, complain, and mourn. Alternatively, we can understand the system and our circle of influence. Then, take actions to sway results in our favour.

People do certain things because they can. If we want them to change their behaviour, we must know options to play with to sway results.