5 Controversial Questions you must Ask Before Celebrating Your Enterprise Software Implementation


As an executive or business owner, implementing enterprise software can be a significant milestone for your organisation. It requires careful planning, budgeting, and collaboration between different departments. Once the implementation is complete, you may be tempted to celebrate the successful deployment of the software. However, there are 5 questions you must ask before celebrating your enterprise software implementation.

  1. How do you ascertain you have chosen and implemented the right product?

Choosing the right enterprise software can be a daunting task. There are several options available in the market, and each one comes with its own set of features and benefits. Before making a decision, it’s crucial to identify your organisation’s needs, objectives, and budget. Once you’ve narrowed down your options, you should conduct a thorough evaluation of the product’s features, usability, security, and scalability. Additionally, you should involve key stakeholders, including end-users, in the selection process to ensure that the software meets their needs and expectations.

After selecting the software, you need to ensure that it’s implemented correctly. This involves configuring the software to align with your organisation’s processes and workflows, migrating data from legacy systems, and providing training to end-users. It’s essential to have a detailed implementation plan that outlines the tasks, timelines, and responsibilities of everyone involved in the process.

2. How do you measure if the software is implemented in a better way?

Even the best software implementation can always be improved. To ensure that you’re getting the most out of your investment, you should regularly evaluate the software’s performance and identify areas for improvement. This could involve conducting a post-implementation review to assess the software’s usability, functionality, and reliability. You should also solicit feedback from end-users and use it to inform future software updates or modifications.

3. How do you measure returns on investment?

Measuring the return on investment (ROI) of enterprise software can be challenging. However, it’s essential to assess whether the software is delivering the expected benefits, such as increased efficiency, improved collaboration, or cost savings. To measure ROI, you should establish key performance indicators (KPIs) that align with your organisation’s goals and objectives. These could include metrics such as reduced processing time, increased productivity, or improved customer satisfaction. By regularly tracking these metrics, you can determine whether the software is delivering the expected ROI and make adjustments if necessary.

4. How do you know if end-users will optimally use the software?

One of the biggest challenges of enterprise software implementation is getting end-users to adopt the new system. To ensure that end-users are using the software optimally, you should provide comprehensive training and support. This could include training sessions, user manuals, and online resources. Additionally, you should provide ongoing support to address any issues or concerns that end-users may have. It’s also crucial to involve end-users in the implementation process, including selecting the software and configuring it to align with their workflows.

5. What checks have you put in place for continuous improvement?

Continuous improvement is essential to ensure that the software remains relevant and effective over time. To facilitate this, you should establish a process for monitoring and evaluating the software’s performance. This could involve conducting regular reviews, soliciting feedback from end-users, and identifying areas for improvement. Additionally, you should have a plan in place for software updates and modifications to address any issues or add new features.

In conclusion, successful enterprise software implementation is a significant achievement for any organisation. However, before celebrating, it’s essential to ask yourself these critical questions to ensure that the implementation was indeed successful. By doing so, you can identify areas for improvement and ensure that the software continues to deliver value over the long term.