Passive change resistance is one of the top reasons for digital assets underutilisation. Find out more on this here.
So, what are the reasons for passive change resistance? Why do staff avoid adopting change? Why do end-users not fully utilise the business systems?
Here are the top 5 reasons:
Lack of plan:
During the software rollout, the project team focuses on active change resistance. They do not even consider passive change resistance as a potential risk. So, the team does not have plans to address it at all.
No carrot and stick:
The management does not incentivise or penalise staff for not using the business software optimally. The Senior managers assume that end users will optimally utilise the software. The management leaves it to the end users’ discretion to properly use the software.
No ongoing support:
There is often little or no support to teach new staff about the business applications. As a result, the staff’s interest in using the business systems slowly degrades.
Change needs support. Habits take a long time to change. With little or no reinforcement on using the new processes and software, the staff often slips back to old habits.
Lack of governance:
After the software rollout, companies move on to other initiatives. There is no organised review on how well the staff uses the software to improve the business.
Here is a question for you!
What do you know about passive change resistance, and how do you deal with it?
Time for some self-assessment!