Two Types of People

I have got opportunities to work with diverse groups, organisations, people and cultures. I find that when it comes to process and procedures at work, there are two broad categories of people. Here is the summary of differentiation: Simplicity Masters Complexity Masters Approach – In general, they trust others and base their approach based on … Continue reading Two Types of People

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Why Business Process Improvement projects fail to deliver value?

Business Process Improvement projects generally use Lean/Six-Sigma techniques and some common sense to improve business processes. Project teams document current state of business processes (As-Is mapping). Then they analyse Business problems and document future state of processes (To-be mapping). Generally, it goes well up to documentation completion. Rubber hits road when project team starts planning for changes in business. They face challenges in … Continue reading Why Business Process Improvement projects fail to deliver value?

How to plan Business Process Improvement project

In one of my previous posts, I have introduced Singh’s Business Reference Model (BRM). I suggested that Singh’s BRM can assist in range of different business initiatives.In this post, I endeavour to demonstrate how Singh’s BRM can assist you in planning of Business process improvement initiative. I think, the key benefit is that it helps you to paint big picture … Continue reading How to plan Business Process Improvement project