Translating Corporate objective into business initiatives is a challenging work. One of the main reason is lack of common language and visual representation of the business. For example, for the strategic objective of 'Improve Customer Experience', Sales and Warehouse heads are likely to identify different initiatives. Sales head - ‘Business needs ability to send digital catalogue to customer via email’ Warehouse … Continue reading How To Map Business Initiatives From Corporate Objective?
If your employees are fully utilised in producing goods and services, consider it as a business risk! Did you ask why? It is because if your business is always busy with BAU activities, then the chances are that your business is not thinking ahead. By thinking ahead, I mean: Keeping up to date with technology … Continue reading 100% Utilisation Is A Business Risk
We often hire consultants where we need to step into unknown territory. It may be setting up HR policies, Sales and Marketing strategy, Software, Legal procedures, working on Technical verticals etc. Often our expectation is that consultant (being an expert) will guide and lead us to cruise through the unknown territory. However, how we can … Continue reading How To Get Best Value From Consulting Engagement?
Dear Vendor, I thank you for implementing software for my business. The big job is over now; I look back and think what I originally expected from you. Here are my thoughts: I expected little more integrity from you: You should told me upfront that all the good and smart people engaged earlier during the … Continue reading Customer’s Letter to Software Vendor -My Expectations
Change is inevitable! To meet ever-changing needs and complexity of business, project teams are increasingly embracing Scrum/Agile methodologies. Project teams are using new tools and methods like Card walls, Daily stand-ups, Internet/Intranet Chats, advanced task management tools (like JIRA). However, one thing that Project teams are not doing so well is managing change within project. … Continue reading When To Raise A Change Request/Variation?
I have got opportunities to work with diverse groups, organisations, people and cultures. I find that when it comes to process and procedures at work, there are two broad categories of people. Here is the summary of differentiation: Simplicity Masters Complexity Masters Approach – In general, they trust others and base their approach based on … Continue reading Two Types of People
In one of my previous jobs, I was supporting Enterprise Application for a big enterprise. I was responsible to ensure that all critical issues are resolved in time. I was liaising with Technical teams and their management. One thing, which I did really well, was proactively managing issues. However, while managing issues, I haven’t considered … Continue reading When I Broke into Tears in the Meeting Room!
Do you know why comedy shows play recorded laughter (HaHaHa...)? Why clubs create long waiting lines outside their venue? Why media do not report suicide incidents? Why we do fake laughing in-group, even we don’t find anything amusing. Well, all the above questions looks very different. However, one phenomenon explains all of them. That is Social proof. Social proof is psychological … Continue reading Change Management Tactics – How to influence by Social proof