Digital Capacity is the ability of the organisation to deliver value add digital solutions. As the organisation invests and enhances its efficiency to deliver IT solutions, its Digital Capacity improves.
Consider a company implementing an enterprise solution (ERP/CRM). During the implementation, the company formed a new Delivery team. The team set up solid processes and procedures for analysis, testing, and training of new solutions. After the implementation, the company continues to invest in the team’s skills. The organisation now has a well-defined methodology, project reporting and governance procedures. The company’s continued investment has significantly improved its Digital Capacity.