What we say and mean does not always match up!

Leadership

“I didn’t like the design!” may mean:

No one consulted me about the design before.

Or,

I didn’t want anyone to prepare the design.

Or,

There is no need for a design.

Or,

I reviewed it and didn’t like the design.

For various reasons, we do not often communicate directly and clearly. As a result, what we say and mean does not always match up. Further, what we don’t say can be even more critical.

As leaders, we must observe what is being said, why someone is saying it, the real message behind the words, and the hidden clues of someone not speaking up.

It is not simple. But, it is vital to master this skill to communicate much deeper.

Customer Experience

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