Be sensitive to what you are going to change!

Change Management

We all have emotional connections to past events, things, places, people and experiences. Our past is part of us. Sometimes we want to re-live our past and cherish memories.

Where we stand today is the result of our journey so far. If we are not standing in a good place, it may be because of some shortcomings within us. Regardless, where we stand today is our journey, our story, and we have emotional bonding to it.

As an executive, it may be easy for you to propose fundamental changes to the current state. But, be sensitive to what you are going to change!

People have strong emotional connections to the present state (As-Is state, existing processes, systems). So, acknowledge and show respect for the current state of the business.

Customer Experience

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