The question is not that if we can improve something, the question is that if it makes business sense and we have the appetite for improvement.
The improvement can be in any dimension. For example, process, automation, communications, efficiency, customer service improvement.
With improvement, we are never done. So, the question we should ask ourselves is that does it make business sense to make an investment in improvement initiatives. It is not a need question, instead it is a priority question.
