Forklift operators, fire wardens, and machine operators undergo extensive training and certification before they’re allowed to use equipment—and for good reason.
Yet, when it comes to business systems like ERP, CRM, and other critical software, most organisations rely on peer-to-peer support and ad hoc training. These digital systems are the “machines” of information workers, essential to daily operations.
Despite this, structured inductions, training programs, refresher courses, and certifications are almost non-existent. And then we wonder why efficiency, productivity, and customer experience suffer.
If our employees don’t know how to properly operate our digital assets, we pay the price—in lost productivity, errors, and inefficiencies. It’s time to change that.
