by SP Singh | Mar 11, 2025 | Business Improvement
We are conditioned to always want more. But it’s entirely possible to achieve more with less. For instance: Instead of focusing on growing revenue, we could aim to grow profitability.Instead of earning more, we could focus on spending smarter.Instead of chasing the...
by SP Singh | Mar 9, 2025 | Business Improvement
Forklift operators, fire wardens, and machine operators undergo extensive training and certification before they’re allowed to use equipment—and for good reason. Yet, when it comes to business systems like ERP, CRM, and other critical software, most organisations rely...
by SP Singh | Feb 13, 2025 | Business Improvement
Believing that people, processes, and technology are all it takes to run a successful business is wishful thinking. Sure, they’re important, but they’re just a slice of the bigger pie. If we really want to improve an enterprise, we first need to understand all the...
by SP Singh | Dec 11, 2024 | Business Improvement, Local Government
Local Governments offer a wide range of services to their citizens, facilitated through various communication channels. These include interactions between citizens and different council teams. However, providing a unified, seamless experience remains a challenge for...
by SP Singh | Dec 4, 2024 | Business Improvement, Local Government
It’s reassuring to see lifts displaying floor numbers as they move, offering a sense of progress. Similarly, when waiting in a queue, knowing our position often brings comfort by setting clear expectations about the wait time. Large displays at train stations showing...
by SP Singh | Nov 19, 2024 | Business Improvement, Local Government
If you think that developing reports for your organisation is expensive, then you need to know how much the following are costing you: Making decisions without factual information Cost of reactive decision-making because you don’t have access to real-time information...
by SP Singh | Nov 14, 2024 | Business Improvement, Local Government
Achieving substantial outcomes within Local Governments often feels like an uphill battle. With limited budgets, resources, and in-house skills, and sometimes a lack of unified commitment from leadership, each department seems driven by its own priorities....
by SP Singh | Nov 13, 2024 | Business Improvement, Local Government
Local governments often struggle with limited budgets, aging IT infrastructure, manual processes, and legacy reporting solutions. Here are a few thoughts for leaders to make a difference in the current environment: Invest as if It Were Your Own MoneyApproach every IT...
by SP Singh | Nov 11, 2024 | Business Improvement, Local Government
In essence, process improvement aims to standardise procedures to reduce deviations from an established standard, creating consistency and efficiency across operations. For example, in a Local Government setting, standardising the application process for building...
by SP Singh | Nov 8, 2024 | Business Improvement, Local Government
Processes surround us in everything we do. While they are often unseen and rarely documented, they underpin every task, whether large or small. When we seek to improve a process, any enhancement is often only temporary unless there is a structured approach to...
