by SP Singh | Nov 1, 2024 | Business Improvement, Local Government
Improving service delivery requires a dynamic approach, combining various strategies tailored to an organisation’s needs. It is crucial to understand that this process is not a one-time initiative but an ongoing cycle of assessment, action, and reassessment. As...
by SP Singh | Oct 31, 2024 | Business Improvement, Local Government
Process improvement is a distinct discipline requiring specialised oversight and strategic focus. Department managers in local governments may not have the capacity or expertise to drive effective process enhancements. Establishing a Chief Process Officer (CPO) role...
by SP Singh | Oct 30, 2024 | Business Improvement, Local Government
Here are some key questions I pose to any project team focused on enhancing business processes “on paper.” By “on paper,” I mean the creation of well-intentioned as-is and to-be process diagrams, with the hope that one day these improved processes will be...
by SP Singh | Oct 29, 2024 | Business Improvement, Local Government
Improving efficiency often comes at a cost. Sometimes, there’s no budget for it. Other times, it’s simply not a priority. But stakeholder pressure to improve service is a constant. As decision-makers, this can add stress to our roles. That’s when we can get creative...
by SP Singh | Oct 26, 2024 | Local Government, Organisation Culture
One powerful way to become a game changer is to redefine the game itself. When we shift the rules, it impacts everyone—players, stakeholders, and the entire ecosystem. A new rule alters the environment, and that change forces everyone involved to think and operate...
by SP Singh | Oct 25, 2024 | Local Government, Visioning and Selection
The adage, “We get what we pay for,” often falls short in the realm of B2B procurement, particularly in local government technology projects. When implementing complex solutions like enterprise software, digital infrastructure, or data management systems, cost does...
by SP Singh | Oct 24, 2024 | Leadership, Local Government
As executives, our role is to make decisions. Delaying, avoiding, or making hasty decisions is equivalent to neglecting our responsibilities. These actions not only hinder our effectiveness but also create a ripple effect, preventing our teams from moving forward. For...
by SP Singh | Oct 23, 2024 | Local Government
There are several reasons why local governments struggle to keep up with the pace of technology. One of the most common issues is the lack of timely executive decision-making. Let’s be honest—executive teams are often overwhelmed, juggling too many competing...
by SP Singh | Oct 22, 2024 | Leadership, Local Government
We must know enough to be effective.Before I demand anything, I must first understand my needs. When I aim to improve something, I need to have a clear picture of what excellence looks like. When I make buying decisions, I must know what constraints I’m working...
by SP Singh | Oct 21, 2024 | Local Government
Why do government institutions tend to be inefficient and lag behind in technology adoption compared to commercial organisations?The answer may be this: because they can. However, this is not the full picture. Government inefficiency is often the result of...