Here are a few thoughts to deal with the talent shortages for IT projects. Hire for attitude, not just a perfect resume.Instead of endlessly scouring the universe for that mythical ideal candidate, why not take a closer look at your own team? You might find someone...
We hear it all the time—"We need to make more data-driven decisions!" Yet, despite having tons of data at our fingertips, we often don’t use it. Why? Maybe it’s the same reason we don’t always seek advice when making big decisions. We like to think we’re open to...
We all like to believe our decisions are rational. But research says otherwise—our choices are often nudged (or shoved) by biases and emotions, whether we realise it or not. So, we turn to data-driven decision-making as the solution. Sounds great, right? But here’s...
If I ask you, What do you need? you might respond, What can I get? The takeaway? We’re not always aware of our own needs. It’s a common assumption that Business Systems Analysts gather requirements by consulting Business Subject Matter Experts (SMEs) and key users....
Technology is the engine driving the future of local governments, powering better services, greater efficiency, and stronger community connections. But let’s face it—just tossing around terms like smart cities, digital twins, or citizen-centric design without a solid...
What is Your Plan if Someone Attacks Your Organisation’s Most Important Asset? We might have different opinions on what the most valuable asset in your organisation is. It’s unlikely to be physical assets, human resources, or office spaces—insurance can usually cover...
Clarity about what we need is empowering. For example, are we looking for the best answer, or are we trying to get everyone to agree with our answer? These two approaches lead to very different outcomes. If a meeting begins with, “I think we should do X. Do you...
Local Governments often struggle with citizen engagement and trust. While numerous digital engagement platforms, such as EngagementHQ, CitizenLab, MindMixer, OpenGov, and Social Pinpoint, offer real-time interaction, reporting, and transparency, these tools alone...