by SP Singh | Apr 24, 2025 | Change Management
My rational mind looks for win-win scenarios—situations where everyone benefits from a given transaction. But in reality, win-win only works when the people involved are rational. And unfortunately, rational thinkers are becoming a rare breed. To truly move people to...
by SP Singh | Mar 23, 2025 | Change Management
The organisational issues we often discuss—like toxic culture, silos, legacy systems, and rigid structures—aren’t unsolvable. But on the surface, we find ourselves frustrated, wondering why executives don’t seem to get it. Real transformation—improving customer...
by SP Singh | Mar 15, 2025 | Change Management
It’s easy to analyse a system—whether an organisation, structure, or process—from the outside and identify areas for improvement. These recommendations might be based on logic, experience, or data, and on paper, they may seem like clear wins. But in reality,...
by SP Singh | Feb 8, 2025 | Change Management, Leadership
Survival drives us more than anything else. History is littered with stories of people betraying their own allies, lying without remorse, twisting judicial systems, and committing unspeakable acts—all in the name of survival. The evidence is everywhere; we just have...
by SP Singh | Jan 21, 2025 | Change Management
I often catch myself thinking negatively about others and making judgments, forgetting that we are all different. Unconsciously, I start comparing others to myself, as if I am the benchmark for some universal human assessment matrix. It’s astonishing how often I fall...
by SP Singh | Dec 21, 2024 | Change Management
Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot. We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to...
by SP Singh | Nov 30, 2024 | Change Management
Change has many facets. On the surface, we may notice one prominent change element, but beneath it, there are often many interconnected layers that demand our attention. Let us consider a few examples:I moved to a new location for work. Beneath this seemingly...
by SP Singh | Nov 4, 2024 | Change Management, Digital Transformation, Local Government
At my Council, when I put in the effort with my team to enhance performance and efficiency, it naturally leads to better customer service and a reduced headcount. On the surface, this seems like a significant achievement. Yet, there’s a hidden consequence: increased...
by SP Singh | Oct 1, 2024 | Change Management
Empathy is a crucial ingredient in managing change. It fundamentally shifts our perspective and approach, influencing not only how we think but also how we communicate. As our mindset evolves, so does our language. With empathy, we can bring people together and guide...
by SP Singh | Sep 28, 2024 | Change Management
Change resistance is often one of the late stages of change management. Prior to resistance, organisations typically face change avoidance and ignorance, where employees play the ‘we’re busy’ card and sideline change communications. The first challenge, therefore, is...
