We all love to talk about change resistance!

My rational mind looks for win-win scenarios—situations where everyone benefits from a given transaction. But in reality, win-win only works when the people involved are rational. And unfortunately, rational thinkers are becoming a rare breed. To truly move people to...

Change must come from the top!

The organisational issues we often discuss—like toxic culture, silos, legacy systems, and rigid structures—aren’t unsolvable. But on the surface, we find ourselves frustrated, wondering why executives don’t seem to get it. Real transformation—improving customer...

Systems Thinking: Cost to intervention!

It’s easy to analyse a system—whether an organisation, structure, or process—from the outside and identify areas for improvement. These recommendations might be based on logic, experience, or data, and on paper, they may seem like clear wins. But in reality,...

We are all different

I often catch myself thinking negatively about others and making judgments, forgetting that we are all different. Unconsciously, I start comparing others to myself, as if I am the benchmark for some universal human assessment matrix. It’s astonishing how often I fall...

Habits and behaviours!

Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot. We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to...

Change has many facets!

Change has many facets. On the surface, we may notice one prominent change element, but beneath it, there are often many interconnected layers that demand our attention. Let us consider a few examples:I moved to a new location for work. Beneath this seemingly...

Change avoidance and ignorance!

Change resistance is often one of the late stages of change management. Prior to resistance, organisations typically face change avoidance and ignorance, where employees play the ‘we’re busy’ card and sideline change communications. The first challenge, therefore, is...