The true role of a consultant!

The true role of a consultant is to deliver massive value in a short period of time. That means solving complex problems with smart, effective solutions, building the client’s internal capability and maturity, and ultimately making their own role redundant—so the...

Instead of relying solely on what people say!

People are often smart enough to tell us exactly what we want to hear. But once the deal is done, they may revert to doing what they always intended — regardless of whether it helps or harms us. And truthfully, they may not care all that much. This doesn’t mean...

It is time to redefine project success!

Are projects truly successful just because they meet budget, time, and quality constraints? These are merely expectations—and expectations can be flawed. If expectations are set too high, the team struggles, stakeholders get disappointed, and the project is labelled a...

Systems Thinking: A resilient plan!

The perfect plan always looks great on paper—until reality kicks in when the project starts. Resilience must be a critical element of any system or plan. While we can’t predict the future, we can build in flexibility by allocating buffer resources—whether that’s...

Systems Thinking: The feedback loop is broken!

Most ERP and CRM project failures aren’t sudden—they are a slow accumulation of ignored issues, growing more complex until the damage is irreversible. By the time decision-makers realise the extent of the problem, it’s often too late. The real issue isn’t just that...

Don’t make the same mistakes!

Time and again, the same patterns emerge: Organisations select and implement the wrong ERP, CRM, or COTS software. They customise it unnecessarily. When things go wrong, they blame vendors, consultants, and third parties. As a result, they lose investment, time, and...

Are we setting teams up for success?

Projects don’t drain us because of hard work—we thrive on challenges. What’s exhausting is chaotic decision-making, constant pivots, and last-minute rushes. Leaders make knee-jerk decisions, teams are told to start, stop, and change course, and to compensate for lost...

A new ERP could magically solve every problem!

When end users lose faith in an ERP system, the knee-jerk reaction is often, “Let’s scrap it and get a new one!” It seems easier—ditch the slow, outdated, and clunky system full of messy data, inaccurate reports, and security risks. After all, a shiny new ERP promises...