A planned disaster with a ticking time bomb!

Before making hiring decisions, we follow a set process to ensure that the new employee is capable and fit for the job. Similarly, with defined criteria for business projects, we can significantly increase our chances of success. However, we do not appear to have any...

Creating capacity for a lasting change!

Business capability development requires our capacity. In other words, we must have the capacity to work on the business to improve its capability. However, if the entire staff is fully utilised in operations, we will continue to stay where we are today. So, if we...

Influential individuals!

Influential individuals who lack the necessary depth of expertise can pose significant risks. While their ability to tell persuasive stories might initially impress us, they can ultimately lead the organisation/project astray, sometimes without notice. They are not...

Elimination should be our keyword!

The best wins are the ones where we achieve our objectives without a fight. So, elimination should be our keyword. Before planning to improve a process, we may want to assess if the process can be eliminated. Before hiring a new resource, we may want to assess if we...

With improvement, we are never done!

The question is not that if we can improve something, the question is that if it makes business sense and we have the appetite for improvement. The improvement can be in any dimension. For example, process, automation, communications, efficiency, customer service...

Click of a button!

I often hear this: “We want to get a new system that processes payroll (or any other process) with the click of a button.” In summary, customers want an easy-to-use automated system. However, achieving this is not just a procurement aspiration but a...

The real damage!

The real damage is done by people who do exactly what we ask. For example, they design software the way we want, follow our instructions like a rule book, and act without asking questions. On the surface and in the short term, this approach seems ideal. However, over...