by SP Singh | Nov 28, 2024 | Local Government, Visioning and Selection
Customer-centric solutions are achievable only when we genuinely put customers at the core of our analysis. This begins with understanding them—their needs, problems, and the scenarios in which they interact with us. For instance, in local government, customers might...
by SP Singh | Nov 26, 2024 | Local Government, Visioning and Selection
From letters and faxes to SMS, phone calls, emails, social media interactions, client portals, and in-person meetings, the need for effective communication management has never been greater. With advances in technology, customer expectations are also rising, demanding...
by SP Singh | Nov 21, 2024 | Local Government, Visioning and Selection
Apple products like iPhones, MacBooks, Apple TVs, iPads, and AirPods work seamlessly together. But try connecting Apple devices with Android or Windows platforms, and you’ll experience the frustration of incompatibility. Enterprise software isn’t much different. To...
by SP Singh | Oct 25, 2024 | Local Government, Visioning and Selection
The adage, “We get what we pay for,” often falls short in the realm of B2B procurement, particularly in local government technology projects. When implementing complex solutions like enterprise software, digital infrastructure, or data management systems, cost does...
by SP Singh | Jul 26, 2024 | Visioning and Selection
We service our vehicles per the set schedule to ensure they function correctly. We check many things before going out on a journey. Similarly, it is good to consult a doctor occasionally to ensure our wellbeing. But how about our organisation? An independent health...
by SP Singh | Jul 23, 2024 | Visioning and Selection
One of the most common requests I hear is the desire to have everything in one system. While this aspiration is understandable, the ideal approach is to create a seamless working environment that integrates existing business systems. This practical solution allows...
by SP Singh | Jul 6, 2024 | Visioning and Selection
You may have come across many labels, like: ‘99% fat-free’ on a juice bottle. ‘Dermatologist tested’ on skin care products. ‘Low carb’ on cheese products. These marketing labels are always true and misleading at the same time. Similarly, the software industry has a...
by SP Singh | May 8, 2024 | Visioning and Selection
It is common practice to form a selection panel for enterprise software selection. The selection panel typically comprises senior managers of different departments, such as finance, professional services, procurement, and sales. Being on a panel is a big...
by SP Singh | May 7, 2024 | Visioning and Selection
While procuring enterprise software (ERP/CRM), we often forget one thing: It is not about me! It is not about me; it is about my organisation on behalf of which I am making decisions. So, rationally, we should not be shy. Instead, be vulnerable, and ask dumb...
by SP Singh | May 6, 2024 | Visioning and Selection
When we select a builder for our new house, we don’t merely compare their prices and choose who is cheaper than others. Instead, we carefully shortlist the types of builders that suit our tastes and preferences. We then select a builder that is compatible with...
