An ERP is not just a piece of software—it’s a business tool designed for the business and configured with the business. Once it’s deployed, it’s the business’s responsibility to maintain, use, and continually improve it. That includes inducting new staff, running ongoing training, and making sure the whole organisation is using it to its full advantage.
Yet, time and again, we hear the same complaints from project teams:
- Business isn’t engaged.
- Executives aren’t leading.
- There’s no real ownership during analysis and design.
- No one’s learning the new ERP terms or processes.
- Data migration and testing are left to IT.
- Training and change management are undercooked.
- Internal communication is missing.
All of this can be avoided—or significantly reduced—if the business takes a leading role, with empowered and accountable SMEs involved from day one.
The solution is simple. And the results are guaranteed.
But here’s the catch:
- Who’s going to step up and declare that business involvement needs to be far deeper than expected?
- Who’s going to justify the cost of embedding dedicated Business SMEs into the project?
If you’re ready to take that step, I’m with you. Let’s do it properly.
