After spending millions on enterprise software, many executives are left asking the same frustrating question:
Why is my team still using spreadsheets?
There are several reasons this happens:
- Poor ERP implementation.
If the implementation was rushed or lacked proper configuration, training, change management or testing, the system ends up unfit for purpose. - Lack of ongoing training and support.
With staff turnover, software updates, and new features constantly rolling out, people need structured training and support to keep up. Without it, they’ll naturally find workarounds—often in Excel. - Weak governance.
If no one is accountable for ensuring the system is used properly, it’s no surprise people revert to old habits. Governance ensures digital assets are used optimally. - Wrong software selection.
Sometimes the root issue is that the wrong system was chosen to begin with—setting the organisation up for failure. - Partial implementation.
If only some modules are live or key integrations are missing, users are forced to rely on spreadsheets to fill the gaps.
Often, it’s not just one of these—it’s a mix.
The key is to acknowledge the problem, find the root cause, and take steps to fix it. Spreadsheets are a symptom. The real issue lies deeper.
