AI has massive potential—but only for those who use it!
I’ve been curious about how businesses are adopting AI and keep hearing a range of different approaches:
- Access is blocked while the organisation figures out what to do
- Lots of talk, but little or no real adoption
- Big focus on strategy, governance, and risk management—but no tangible use cases
- Little public discussion, but individuals are using AI tools secretly
- A few managers have been given access, and a committee has been formed to talk about it
Unfortunately, none of these approaches are likely to bear fruit.
Here’s the reality: AI tools are already mature enough to be used like any other business tool. Most don’t require formal training. The AI space is evolving at an exponential pace, and while it creates opportunity, it also brings risks—especially for those in roles most vulnerable to automation.
Some staff may feel unease or question their purpose. Restructuring may be required as automation increases and capabilities shift. There are also ethical considerations around how AI is used and the integrity with which it’s deployed.
The truth is, AI adoption is not a one-off project. It’s a long-term change journey.
That’s why AI should be treated as a dedicated workstream, with a clear business owner (and no, not someone from IT). This workstream should be centralised, accountable, and focused on delivering measurable outcomes through continuous cycles of discovery, implementation, and improvement.
Think of it as a Centre of Excellence for AI—a structured, ongoing capability that drives real value and responsible innovation across the organisation.
