Let me tell you that your business is not much different from Apple or Sony.
You may be feeling a little confused.
But wait, take a step back and view your business through the lens of the ‘service’.
Your business is nothing but a collection of services. The services can be customer-facing, vendor-facing or internal.
For example, consider a retail business. The business is the subset of the collection of the following services:
- Point of Sale: This is a customer-facing service to scan the item and charge the customer.
- Procurement: This is vendor facing service to buy goods/services for the business.
- Inventory management: This is an internal service to manage the inventory on ongoing bases.
So, the retail business is just a collection of services. Likewise, your business is a collection of services, and so does, Apple or Sony.
With the lens of the service, all businesses are made up of the same molecule! The molecule’s name is services.
Prepare a simple view of your business by using Business Service Mapping template and example. See the difference in simplicity; you can document the summary of your entire business on one page!
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