All businesses are made up of the same molecule! No kidding!

Architecture

Let me tell you that your business is not much different from Apple or Sony.

You may be feeling a little confused.

But wait, take a step back and view your business through the lens of the ‘service’.

Your business is nothing but a collection of services. The services can be customer-facing, vendor-facing or internal.

For example, consider a retail business. The business is the subset of the collection of the following services:

  • Point of Sale: This is a customer-facing service to scan the item and charge the customer.
  • Procurement: This is vendor facing service to buy goods/services for the business.
  • Inventory management: This is an internal service to manage the inventory on ongoing bases.

So, the retail business is just a collection of services. Likewise, your business is a collection of services, and so does,  Apple or Sony.

With the lens of the service, all businesses are made up of the same molecule! The molecule’s name is services.

Prepare a simple view of your business by using Business Service Mapping template and example. See the difference in simplicity; you can document the summary of your entire business on one page!

Customer Experience

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