Everyone loves to automate things! So why do manual labour when technology can automate things for us?
But, automation is not always good!
Here are a few reasons why:
- It standardises processes, so providing customised services or product offerings becomes difficult
- It limits the human connection and personal touch
- It costs money to develop and maintain it
The point is that there are tradeoffs. Always keep in mind what are you losing after automation. Ask yourself, is this what you want? Is it worth it?
Automation is not always good!
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