The Digital leadership Blog!
A Few Fundamental Questions Before Starting the Project!
The success of our journey depends on how well we have prepared for it. Projects are not different. Projects are a journey to move from existing to the desired state. If we feel projects are painful, it may have to do with our preparation before their start. We may...
Aged Care Reference Model
Say Thank you to the Sales Team!
In B2B sales, the Sales team’s role is to help us decide. Making an executive decision is a difficult task. So, if someone is facilitating this process, then there is an opportunity for us to show appreciation. After all, the Sales team is helping us decide at almost...
How is your Decision-Making Process?
In business and life, making the right decision may not count much. To be successful, we must learn to make the right decisions consistently and efficiently. So, having a refined decision-making process is more important than making the right decision. Things that...
Decisions are a Cornerstone of our Leadership!
More businesses are likely to fail due to a lack of decisions rather than bad decisions. Projects go south rarely due to bad decisions; they are likely to fail due to executives sitting on the key decisions. Many people live in misery not because they don’t have...
The Real Progress is in the Action!
In business and life, we usually know our next step. It could be an investment decision, dealing with business problems or making critical decisions on available opportunities. Generally, we understand what our next step should be. However, calling another meeting,...
Real Success is in Knowing Our Gifts!
Our extraordinary listening skills, ability to lead, strength, courage, ability to persevere, and dedication can be one of many gifts. The point is, what do we do with the gifts that we have received? Most of us compare our gifts with others and either take pride or...
Service is a Choice!
Taking care of someone is our choice. It is not due to our capacity, skill or capability. Instead, it is due to the virtue of the management decision stipulating that – we care! Customer service, employee care or supplier relationships does not happen by accident. Nor...
Software Implementations are Too Complex!
Yes, software implementations are too complex. During the implementations, we find it hard to articulate requirements. The development work takes too long. It takes ages to test and get it right for the Business. The Business stakeholders keep changing their minds and...
We can Solve a Problem in a Million Different Ways!
We can solve a problem in a million different ways. The key is understanding the problem's context before jumping straight onto it. For example: What is the problem's scope, constraints, dependencies, pain point, upstream and downstream processes? Who are the...
Think Twice Before Forming Opinions!
When I look at someone from a distance, I naturally form opinions and have judgements about them. Over time, when the same person comes close to me, I get an opportunity to learn more about them. It consistently reminds me how wrong my original opinions and judgements...
Goal Setting: Why You Need Goals Based on the Actions?
We can plan to control our actions but not the outcomes of our actions. When we say that we expect to improve the customer experience by 20% with the CRM implementation, it is mere anticipation. We are likely to have little influence over the outcome of the project....
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Books & Publications
SP writes extensively on Project Sponsorship, Management, Business Transformation and Change.
A Guide for Project Sponsors
Building A Rock Solid Foundation
This book is for the Project Sponsors and executives. There are practical examples, tips and process that will help sponsors to lead from the front. The book will force you to think from different dimensions. If you implement knowledge, methods and tips, you will experience instant results. You will see the improvement in the order, focus and growth in the morale of the team.
Customer Experience
How to WOW Customer Experience? Skyrocket Pre-Sales!
Open floodgates to more business. Get your prospects to line up to do business with you!
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