Internal customers are expensive. In many organisations we create internal customers.IT serves internal customers with devices and systems.Finance serves internal customers in Operations by posting invoices, processing procurement and managing payments. It sounds...
We often hear: ERP projects are chaotic.ERP projects are complex and expensive.ERP projects often fail. These statements sound factual. In reality, they are weak. They quietly remove responsibility from leaders. They imply that failure is natural, that chaos is...
We keep debating our problems and wondering why they are so difficult. Experts publish reports. Panels discuss root causes. Smart frameworks are presented. Everything makes sense. Yet nothing changes on the ground. It could be gun culture.It could be climate change.It...
As an executive, you are asked to sign on the dotted line for a new ERP. The Business Case is approved.The selection panel has recommended.Procurement has completed its process.The contract is ready. Now pause. You are not approving software.You are committing the...
ERP projects do not fail suddenly. They deteriorate quietly. Status shifts from Green to Red in a matter of weeks, but the signals were visible long before the dashboard changed colour. Scope expanding without decision discipline. Governance forums becoming updates...
When we are stuck, our problems feel unique. We don’t know where to go. We try random things, they fail, and over time we feel helpless and fatigued because there is no clear direction. Often, our problems are not unique at all. We simply haven’t experienced them...
To reach an outcome, we must follow a process. Many factors influence quality, but if we fail at the process, we fail the outcome. There are no exceptions. Consider baking a cake. If the desired outcome is a cake, we must follow a recipe—that is the process. The...
As leaders, our job is to paint a vivid picture of a possible future, clarify why it matters, outline the broad steps to get there, and demonstrate commitment through our own actions. Once that direction is clear, we must leave the how to our people—allowing them to...