Why Change Management Programs Keep FailingMost change management programs are built on a quiet assumption: if we communicate the change clearly enough, often enough, and enthusiastically enough, people will come along. Town halls, FAQ decks, glossy comms packs, a...
Most Leaders Give by Default. The Good Ones Give by Design. We have a natural tendency to give. It's one of the few instincts that survives contact with corporate life intact. A team member is stuck, and we jump in. A project is behind, and we take the pen. Someone...
There's a curve most of us live without naming it. From zero to about forty, we're building — a title, a reputation, a way of being recognised. We call it a career, but underneath it's identity construction: ego, pride, a sense of being "someone." It rises the way any...
The Go-Live Date Was Never the Point Every transformation program I've sat inside — as implementer, rescuer, or the second set of eyes brought in to see what the sponsor can't — has the same reward list on the wall, even when nobody writes it down. The on-time...
Your Department Can Win and Enterprise Lose Every enterprise is a collection of departments. Every department is a collection of staff. And somewhere above all of it sit two goals that are supposed to matter more than any of the boxes underneath them: profitability,...
Complexity Is the Default. Simplicity Is a Discipline. No executive sets out to build a complicated program. Nobody opens a steering committee and says, "let's make this harder than it needs to be." And yet six months in, the program has fourteen workstreams, three...
Simplicity Is Not Simple Few of us are born with it. For most of us, simplicity is not a trait — it's a discipline we have to practise. I see this most clearly in transformation programs. Everyone says they want simplicity. Almost no one is willing to do what...
Your Transformation Does not Start Where Theirs Did Every transformation program rests on the same five things: technology (the systems and the apps that talk to each other), process (the workflows and the automation), people (change, leadership, ownership),...