Knowing Is Not Learning. Learning Is Not Implementing. Your team already knows what to do. They've read the book, sat through the training, heard the talk. Yet the same mistakes keep happening. That's not an information problem — it's a gap between three different...
Staying Lean Is Not Free Many businesses try to stay lean. It's good business philosophy, repeated so often it's stopped being examined. But "lean" is not one decision. It's a label we put on four or five different decisions, and we rarely stop to ask which one we're...
Knowledge Is Power: Why Executives Must Understand Software Implementation Before They Can Lead It As clients, we carry the ultimate responsibility for managing our software vendors. Yet most of us walk into implementation projects not knowing what it actually takes...
Why We Feel Stuck? We feel stuck for many reasons. But one of the most common is also the least examined: we are stuck with the wrong people. Not incompetent people. Not badly intentioned people. Wrong people — the wrong function, standing in for a role your program...
Beyond Automation: Why More Solution Options Beat More Software The trap For any given problem, there are usually dozens of viable responses. But executives tend to assume the solution must come from whatever source is standing in front of them. If the person in the...
Keep Your Scars Safe: What Failed Projects Are Trying to Teach You Every project that goes wrong leaves a mark. A blown deadline. A budget that quietly doubled. A team that burned out and quit right after launch. These are scars — emotional, financial, and operational...
Why Change Management Programs Keep FailingMost change management programs are built on a quiet assumption: if we communicate the change clearly enough, often enough, and enthusiastically enough, people will come along. Town halls, FAQ decks, glossy comms packs, a...
Most Leaders Give by Default. The Good Ones Give by Design. We have a natural tendency to give. It's one of the few instincts that survives contact with corporate life intact. A team member is stuck, and we jump in. A project is behind, and we take the pen. Someone...