Why the new system can't do what the old one did Change in organisations moves from the top down. Not because that's a management principle worth repeating, but because it is simply how it works. When leaders see the new world clearly — understand what the...
Before You Sign the Contract, Ask These Six Questions Most ERP programs don't fail at the technology layer. They fail because the organisation wasn't ready for the technology — and nobody checked. Not the vendor. Not the implementation partner. Not the steering...
The Cost You're Comfortable Avoiding: Project Assurance Feels Like Extra The question sounds reasonable. You're already spending on the project. You have a vendor. A project manager. A steering committee. Status reports arriving on schedule. Why would you pay for...
The Silo Stack Many organisations aren't failing at technology. They're failing at sequence. The software goes in before anyone has defined what the business is actually supposed to do end-to-end. The SOPs are written around the tool, not around the work. The...
We Love Quick. We Hate Root Causes. Your Technology Program Is Paying for It. Look around. The pattern is everywhere. The market for influence is enormous. Books, courses, frameworks — all promising to help you win trust, build authority, shape perception. Tactics and...
The Mirror Trap: Why New Software Doesn't Fix Old Drift When your organisation decides it needs new software, the first thing most teams do is document what they currently do. They map the processes. They capture the workflows. They list the reports they run every...
The Tactics Are Not the Problem Everyone trying to influence you knows the playbook. Reciprocity. Scarcity. Social proof. Consistency. Body language. Sharp framing at the right moment. These aren't secrets. They're taught in every sales and leadership course written...
Decision-Making Is a Discipline I've been thinking about why smart, experienced people — people who clearly care about doing good work — still end up in situations that feel stuck. Not stuck in an obvious way. Stuck in the way where things look fine on the surface,...