Go-Live Is a Leadership Decision, Not a Project Milestone Every ERP project reaches a moment when someone has to say, "We go live on this date." It looks like a scheduling question. It is not. It is a question about how much risk an organisation is willing to carry,...
Acceptance Is Only a Strategy If We Choose It Early Many problems have no solution. Some have solutions that would cause more problems. Others have solutions that are too expensive, or too impractical, to implement. This is not pessimism. It is simply how...
ROI Measures One Thing. Success Is Many Things. Ask an organisation how it knows its ERP worked, and the answer usually arrives as a number. Return on investment. It's a fair place to start. But it's only a place to start, and it's worth walking through, one step at a...
Power Is Given. What You Do With It Isn't. Here are four ways leverage arrives: You're the customer someone else depends on. You sit in the executive chair. You hold specialist knowledge nobody else in the room has. You control a product or service nobody else can...
The Customer Who Pays Isn't Always the Customer Who Matters Every disaster in service and delivery starts the same way: someone picked the wrong customer. A doctor who prescribes based on what a pharmaceutical company favours, rather than what the patient actually...
Engagement Isn't a Communication Problem. It's an Exchange Problem. Every technology program has the same complaint eventually: business stakeholders won't engage. Steering committees where the sponsor skims their phone. Status meetings attended by a deputy who...
You Don't Choose Your Direction. You Choose Your Problems. Your direction in life isn't something you decide once and then follow. It's a byproduct — the residue left behind by the kind of problems you keep choosing to solve, repeated often enough that it hardens...
The Body Has a Cure for Parasites. The Mind Has None. Watch an animal weakened by a parasite and you see something almost unbearable to look at — a creature slowly drained of the energy it needs to live, with very little agency to stop what's happening to it. If it's...