Most leaders, when something goes wrong, look for a person to blame or a decision to reverse. The project is over budget — find the project manager who missed the signals. The system went live and users hate it — blame the vendor. The team keeps failing despite...
Before the Program Starts, Something Else Has to Most executives I've worked with approach transformation the same way. They secure the budget. They appoint a project manager. They brief the board. They select a vendor. They set a go-live date. And then they wait for...
How Executives Make Bad Decisions on Technology Programs — and What Protects Against It There is rarely a single moment where a technology program goes wrong. More often, it's a series of decisions — each one reasonable in isolation, each one made under conditions...
The Symptoms Are Not the ProblemEvery transformation program has a list.Toxic culture. Messy systems. People who won't change. Manual processes holding everything back. Departments that can't talk to each other.The list gets long. It gets documented. It gets put into...
Nothing Personal Why leadership gets lonely — and what that loneliness is actually telling you Notice what happens to your calendar when a major program is funded and moving. People reach out. Stakeholders who were hard to pin down suddenly have availability. Vendors...
Why the new system can't do what the old one did Change in organisations moves from the top down. Not because that's a management principle worth repeating, but because it is simply how it works. When leaders see the new world clearly — understand what the...
Before You Sign the Contract, Ask These Six Questions Most ERP programs don't fail at the technology layer. They fail because the organisation wasn't ready for the technology — and nobody checked. Not the vendor. Not the implementation partner. Not the steering...
The Cost You're Comfortable Avoiding: Project Assurance Feels Like Extra The question sounds reasonable. You're already spending on the project. You have a vendor. A project manager. A steering committee. Status reports arriving on schedule. Why would you pay for...