As leaders, we cannot directly change our people, but we can change the working environment that may influence our people.
When it comes to changing environment, the change must start from within.
So, we practice what we are preaching to others. If we want others to listen intentionally, we demonstrate that skill in real life. If we want others to provide extraordinary customer service, we show what excellent service looks like.
The environment is not limited to the greenery and nice meeting rooms in the office. Instead, it is our culture that defines who we are. If we want to change it, the change must start from within!
