Average organisations think of employees as fruit. Their focus is on squeezing more juice to increase profitability. In this environment, everyone behaves like a busy assembly line worker. Repeating the same work over and again without understanding its value. The company culture values long working hours, and the employee gets perfect in pretending to be very busy.
Great companies, on the other hand, encourages employees to ask questions. Questions such as:
- Why do we do what we do?
- What value does it add?
- How does the customer perceive our service?
- How can we improve the level of service?
In such organisations, the leaders encourage out of the box thinking. They value open communication beyond job titles and ranks. In addition, these companies encourage employees to take time off and invest in continuous business improvement. As continuous business improvement is a mindset, not a process!
What sort of organisation are you building?