Improving efficiency often comes at a cost. Sometimes, there’s no budget for it. Other times, it’s simply not a priority. But stakeholder pressure to improve service is a constant.
As decision-makers, this can add stress to our roles. That’s when we can get creative with the solutions we offer, even on tight budgets.
For example:
- Underpromise and Overdeliver: Setting realistic timelines but delivering early creates a sense of speed and reliability.
- Regular Status Updates: Updating stakeholders or customers on progress keeps them engaged and gives a sense of forward movement.
- Detailed Request Intake: By registering requests with all necessary information, we set clear expectations upfront.
- Flexible ETAs: Providing estimates in days (e.g., “within 5–7 days”) instead of a set date adds flexibility and avoids disappointment.
These solutions need little or no IT investment. Just creative thinking and a will to improve, even with limited resources.
