I have come across Businesses in an extreme deadlock position.
The organisation may have been in its comfort zone for years. They do not invest in technology or actively seek to enhance processes. Most employees eventually feel trapped by traditional business systems. It has an impact on productivity and the customer experience. With the majority of their time spent dealing with problems, the team has no time to drive business improvement projects. Then, making any changes within the company becomes extremely difficult.
Have you come across such deadlocks? How did you resolve it?
