Fake it or own it!

Leadership

As leaders, we often find ourselves in uncharted waters, with no clear map or compass. Yet, those who follow us expect confidence, direction, and certainty. When faced with the unknown, we have two choices: fake it or own it.

We can pretend to have all the answers, or we can be honest—acknowledging the uncertainty and rallying our team to find the best way forward together. The first approach questions our integrity; the second strengthens our character. True leadership isn’t about always knowing the way—it’s about having the courage to navigate it with others.

Customer Experience

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