When skilled professionals get busy, we hire gatekeepers to protect their time.
Gatekeepers often take pride in saying no and delaying access to these professionals. They tend to believe they are in a position of power, as they can say no.
Fair enough!
However, gatekeepers have a considerable potential to add massive value by learning more about the requests, providing relevant information, helping to solve problems, suggesting alternatives, consulting professionals on client problems, and facilitating interaction with the professionals.
Yes, it is difficult, but merely standing at the gate and saying no does not help anyone either.
