Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot.
We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to individuals—they are equally relevant in our communities and organisations. For instance, the habit of starting and ending meetings on time, or the behaviour of consistently delivering great customer service. These habits and behaviours collectively shape our culture.
While they play a vital role in determining our success, the real question is: what are we doing to cultivate and refine them?
