Many problems exist because they are no one’s problem. These problems are owned by no one—they are orphans with no parent. Left unaddressed, these orphaned problems often give birth to even more issues.
Take the example of outdated technology in Local Governments across Australia. Who is responsible for ensuring technology remains up to date? Is it the IT Manager, the Business Systems lead, the Director of Corporate Services, or the CEO? Each role has its part to play, but without clear ownership, the problem persists. The IT Manager might handle day-to-day operations, the Business Systems team could focus on functionality, the Director of Corporate Services may oversee budgeting, and the CEO might look at the bigger strategic picture. Yet, if none of them is held accountable for the overall technological strategy, the organisation risks falling behind.
The solution is simple but essential: appoint an owner. Identify who will be responsible for driving technological advancements and give them the authority and resources to succeed. This ownership can transform a neglected, outdated system into a strategic asset. Just as orphans need guardians, problems need leaders—someone who can nurture them into solutions that benefit the entire organisation. By assigning responsibility and supporting the person in charge, you turn a problem child into an opportunity for growth and improvement.
