Role Of The Business Architect!

In your organisation, who is responsible for the following:

Strategic level

Mapping the business vision, short/medium-term goals and strategy into meaningful and measurable context.
Mapping gaps between the ‘current’ and ‘future’ state of the business to meet the short/medium-term goals of the company.
Developing roadmaps to implement the business strategy

Operational level

Mapping organisational structure (Business entities and their relationships, Organisational hierarchy, Geographical locations, Lines of service/value chains under each business)
Mapping business problems and opportunities under each business entity
Mapping capabilities of each line of service/value chain (for the Business Entities)
Mapping and overlaying solutions/systems/technology assets over the business capabilities

Holistically, this is the role of the Business Architect. Before any significant technology investment, make sure you fill this role first. Numerous projects fail because they miss the structured top-down approach for solutions assessment and implementation. Make sure your organisation is not one of them!

The commoditisation of technology is one of the most phenomenal changes our society has experienced. It has empowered individuals, small organisations, people with disabilities, and even the poor to break through traditional boundaries. Today, anyone can perform and...

We often reassure ourselves that AI does not have emotions like we do.But as AI rapidly advances, especially in the workplace, is that really our advantage? From a technology standpoint, it’s only a matter of time before AI starts interpreting human emotions — reading...

A sense of equality changes everything — in how we experience life and connect with others. When I see every person as equal, no matter their wealth, experience, education, or background, my relationships are built on a deeper truth: we are all part of one human...

An ERP project is one of the most important investments an organisation will ever make — and for many leaders, it’s a once-in-a-lifetime opportunity.Most of us will sponsor only one or two major transformation projects in our careers. We can choose to take it all on...

My rational mind looks for win-win scenarios—situations where everyone benefits from a given transaction. But in reality, win-win only works when the people involved are rational. And unfortunately, rational thinkers are becoming a rare breed. To truly move people to...

The solutions to our problems often aren’t far away—they’re too close. So close, in fact, that we overlook them entirely. We like to believe that someone from the outside will step in and fix things for us. Take relationship issues, for example. The answer is usually...

Big achievements are built on countless small sacrifices. As observers, we often only see the visible success — the end result. But behind every significant outcome lies a series of quiet, unrecognised efforts. Whether it's a national flag, a thriving business, a gold...

We must invest in our strengths—be formidable enough that others dare not disturb our peace.Sometimes, we stay quiet, adapt, and even surrender to the violent or unpredictable people around us, just to keep the peace.We work tirelessly and spend endlessly, hoping one...

Our thoughts are driven by our conscious mind, unconscious mind, and subconscious mind. Based on our brain’s programming and environment, we process thoughts into emotions and decisions. Which, in turn, works as a feedback loop and updates the programming within our...

AI is dissolving many boundaries—and one of the most significant is language.AI can now understand natural language, and through it, we can write computer code. The line between human language and programming has become increasingly blurred. At the same time, AI tools...

AI has already transformed many aspects of our world—and continues to reshape others in ways we could hardly imagine.We once valued individuals who were knowledgeable, hardworking, and likeable. But with AI agents now capable of performing the work of many information...

The true role of a consultant is to deliver massive value in a short period of time. That means solving complex problems with smart, effective solutions, building the client’s internal capability and maturity, and ultimately making their own role redundant—so the...

Digital Transformation is about making the right decisions—decisions shaped by your unique constraints, strengths, and environment. But how do you make the right decisions when you're leading a digital transformation project for the first time? That’s where an...

One of the first questions we should ask before making any decision is: do we need to make this decision now? And if not now, by when should it be made? Not all decisions require immediate action. However, delaying decisions comes with a cost—the cost of delay. This...

Our minds are conditioned to chase the same old things—just more of them. More money, more power, more influence, more peace, more leisure.It’s the same old pattern, just amplified. As if there’s nothing else out there. But the truth is, our potential is vast—almost...

What was considered right a few centuries ago may be seen as wrong today—and what we deem wrong now might be perfectly acceptable in another culture or society. Right and wrong are often subjective, shaped by time and place. So rather than getting caught up in endless...

We don’t get to choose our parents, teachers, birthplace, workplace leaders, our children’s personalities, or our birth and death dates. We have little control over the opportunities we’re given or the events that shape our lives. At a macro level, much of life is...

Excess of anything is harmful. As leaders, being overly cheerful, flexible, or trusting can sometimes be mistaken for weakness. It doesn’t help anyone. Our team might assume we’re easy to push over or that substandard performance is acceptable. While we may believe...

The first quarter of life is for understanding the game we're in.The second, for playing it—and trying to win.The third, for protecting what we've earned.The fourth, for handing it over and saying goodbye. Our problems are real, and they hurt.Our joys are worth...

By default, we often receive respect based on the labels and roles we carry—our job titles, relationships (like being a parent or teacher), material possessions, or positions of authority (like a police officer on the road). These tags naturally command a level of...

Fancy clothes, lavish dinners, mansions, luxury goods, executive titles, team headcounts, birthday gifts and wishes — all these things can help us feel special. They stroke the ego and remind us that we matter. But it’s a shallow and costly way to get a short-term ego...

At a high level, AI tools like ChatGPT seem cool—they can write emails and summarise long documents in seconds. But if we limit our interaction to just that, we’re missing out. It’s a huge disadvantage—and a lost opportunity. AI tools can be much more than time-saving...

People are often smart enough to tell us exactly what we want to hear. But once the deal is done, they may revert to doing what they always intended — regardless of whether it helps or harms us. And truthfully, they may not care all that much. This doesn't mean...

Once a deal is sealed and both deliverables and payments are agreed upon, it's tempting to cut corners while still collecting the full payment. But every time we under-deliver, we’re not just short-changing the other party — we’re compromising our own integrity. What...

If you're fortunate to have a team of diligent, smart, and loyal people, you can often get away with ordinary systems. Simple, basic software might seem like it’s enough. But here are three critical questions to consider: How much time are your people wasting because...

I may choose to work hard and long hours to provide a comfortable life for my family—a life filled with luxury and prestige.Or, I may choose to work just enough, so I can spend more time with my family and enjoy a life rich in joy, meaning, and presence—a life full of...

Leadership is about courage. It’s about standing up for your people in times of adversity. It’s about protecting the weak and the vulnerable, and offering them dignity and respect. True leadership means staying grounded and choosing to fight even when you’re exposed,...

Knowledge is power. And we’ve already begun to trust the knowledge of AI—therefore, its power too. Before long, we’ll rely on it, depend on it, even defer to it. But here’s the risk: those who merely consume AI may become weaker, while those who use AI as a...

With AI, the value of generic recommendations, suggestions, and advice is rapidly declining. If we can clearly explain our current situation, AI can now provide direct, relevant, and increasingly effective solutions. And it's only getting better—exponentially so. This...

A family might choose to sell assets and dip into savings to save a loved one from a serious illness.A country may sacrifice its resources, people, and infrastructure to stand firm against an oppressor.An organisation might take on more debt to keep a failing business...

What do the following pairs have in common? Fast food and the gym industry Consumerism and waste management Industrialisation and personal wellbeing Drugs and rehab They’re complementary tribes—one exists because the other does. Remove one, and the other would...

I may like to think I possess a high level of social intelligence. In conversations, I choose my words carefully, dress appropriately, pay attention to how I speak—my pace and tone—and use body language that suits the moment. But if I’m pretending to be nice, it...

Specialist labour performing repeatable work is increasingly being replaced by machines.This trend has been unfolding for years—and with the rise of emerging technologies, it’s only accelerating. While businesses will continue to adopt technology to drive efficiency,...

We’re stepping into a world where human-like robots talk to us, understand us, scan our expressions, and intuitively read our body language. When we walk through the door, they’ll notice we’re tired and speak to us as if they truly care. They’ll offer advice, provide...

Our decisions around how we spend time and resources during production are shaped by availability. When stock and resources are abundant and there’s no time pressure, we naturally lean towards seeking perfection. But when time and resources are limited, we tend to...

We often pride ourselves on being modern and civilised—but perhaps we’ve simply upgraded our tools of control. What once looked like brutality now wears a suit and speaks in corporate jargon. It might be time for some self-assessment. Our society may appear refined on...

The organisational issues we often discuss—like toxic culture, silos, legacy systems, and rigid structures—aren’t unsolvable. But on the surface, we find ourselves frustrated, wondering why executives don’t seem to get it. Real transformation—improving customer...

We can use Artificial Intelligence (AI) to move faster, strip away the unnecessary, and solve problems by simulating different perspectives. We can tap into tools that bring together diverse frameworks, templates, and concepts to develop creative solutions—or even all...

Sometimes, what we have becomes our limitation. Because we already possess it, our attention stays locked onto it. We rarely pause to ask—what might be possible if we set it aside, even just for a moment? Creativity demands the courage to challenge the obvious, to...

The more I observe, the clearer it becomes—nothing in this world follows a straight line. We love the idea of continuous growth—more revenue, a larger team, more customers. The assumption is that next year must always be bigger and better than this one. But nothing...

Sometimes, what seems like a loss is actually a step toward a greater victory. Other times, what appears to be a win comes with unseen costs that outweigh the gain. Winning and losing are not isolated events; they are transactions—each with a price that must be paid....

With AI now available for general use, computers and digital systems are beginning to understand us. Like humans, they can retain memories of past interactions, learn our preferences, and adapt their responses accordingly. We can now engage in meaningful conversations...

We are most vulnerable to making bad decisions when we are sick, tired, or desperate—these are our weak points and the leverage points for those on the other side of the table. Recognising when we are in a weakened position is crucial. When an ERP system is nearing...

Are projects truly successful just because they meet budget, time, and quality constraints? These are merely expectations—and expectations can be flawed. If expectations are set too high, the team struggles, stakeholders get disappointed, and the project is labelled a...

It’s easy to analyse a system—whether an organisation, structure, or process—from the outside and identify areas for improvement. These recommendations might be based on logic, experience, or data, and on paper, they may seem like clear wins. But in reality,...

When managing projects, we draw boundaries around scope, assuming success depends on delivering within set constraints. But these boundaries are fragile. Project resources may be pulled away for other priorities. Higher-priority projects can put ours on hold. Vendors...

The perfect plan always looks great on paper—until reality kicks in when the project starts. Resilience must be a critical element of any system or plan. While we can’t predict the future, we can build in flexibility by allocating buffer resources—whether that’s...

Most ERP and CRM project failures aren’t sudden—they are a slow accumulation of ignored issues, growing more complex until the damage is irreversible. By the time decision-makers realise the extent of the problem, it’s often too late. The real issue isn’t just that...

We are conditioned to always want more. But it’s entirely possible to achieve more with less. For instance: Instead of focusing on growing revenue, we could aim to grow profitability.Instead of earning more, we could focus on spending smarter.Instead of chasing the...

Time and again, the same patterns emerge: Organisations select and implement the wrong ERP, CRM, or COTS software. They customise it unnecessarily. When things go wrong, they blame vendors, consultants, and third parties. As a result, they lose investment, time, and...

Forklift operators, fire wardens, and machine operators undergo extensive training and certification before they’re allowed to use equipment—and for good reason. Yet, when it comes to business systems like ERP, CRM, and other critical software, most organisations rely...

I might show respect to you by offering praise while secretly admiring myself, or I might genuinely respect you from the heart. I might decide to implement a new ERP for my organisation to leave a personal legacy, or because I genuinely want to enhance customer...

Many of us are trained to say the right things, but far fewer actually do them. Doing what’s right is difficult—it requires sacrificing resources, investing time, and often takes longer than expected. In contrast, saying the right things is easy, and people can be...

If we are proactively using AI, we must be more efficient and effective than ever. Our deliverables should be of higher quality, and we should have greater capacity to take on more challenging work. This might be the right time to update our KPIs and refresh our job...

AI tools like ChatGPT are revolutionising the way we work. They’re lightning-fast at interpreting data, summarising complex information, and generating high-quality content with precision. Need a well-structured report? Done. Want insights from multiple sources in...

Imagine waking up to a world that has changed overnight. The technology we planned to procure yesterday is already obsolete. Sounds unreal, doesn’t it? Yet, this is exactly where we’re headed. AI is no longer optional—it’s a must-have for every serious software...

We tend to prefer dark-coloured clothes over light ones—after all, light colours get dirty easily. But do they? Dark clothes aren’t magically dirt-resistant; they just do a better job of hiding the grime. The stains and smudges are still there, just less visible. In a...

Our weaknesses don’t just hold us back—they expose us to risks, invite humiliation, and give others the power to dictate our terms. When we’re vulnerable, we’re easier to corner, manipulate, or force into submission. Weakness isn’t just a personal liability—it’s a...

Freedom is simple—it’s the ability to make choices on my own terms. The moment something limits those choices (constraints), my freedom shrinks. And I become a slave to the things holding me back. Constraints come in many forms—financial, social, emotional, habitual,...

We don’t just buy things—we rationalise why we buy them. Sometimes it’s brand loyalty (we trust the name), sometimes it’s peace of mind (a recommendation from someone we trust), or maybe it’s an ego boost (a luxury logo). Other times, it’s fear (dreaded end-of-support...

In a world where attention is a scarce commodity, we’ve been conditioned to stay on everyone’s radar, constantly seeking validation instead of truly internalizing our experiences. Business relationships often feel transactional—shallow, mechanical, and devoid of real...

Information workers today have an arsenal of tools at their disposal to boost productivity and efficiency—without the need for hefty enterprise investments. These aren’t complex, high-cost solutions; they’re accessible, affordable, and, in many cases, game-changers....

Life throws different challenges our way. At times, they can feel overwhelming, depending on our maturity and character. I’ve had moments where the sheer volume of work left me drained, teetering on burnout. Other times, I found myself grinding away in the dark—no...

The weak and miserable pull others down so they can stand out. The strong and progressive push themselves up so they can be seen. Same goal—very different game plan. As leaders and consumers, we need to be sharp about who’s grabbing our attention and how. If we’re not...

We’re all wired differently—our strengths, weaknesses, and perceptions make us one of a kind. But too often, we waste time trying to convince others to see the world our way. Truth is, that’s usually a losing battle. A smarter move? Step into their perspective and...

With all my senses—hearing, speaking, and touch—tuned to the outside world, it’s only natural to focus outward. But the real magic happens when I catch myself red-handed—compromising integrity, chasing short-term pleasures, procrastinating, or wasting precious time on...

Bad weather, toxic people, sudden accidents caused by others, indecisive leadership, and plain old bad luck—life throws plenty at us. We could spend endless hours discussing these frustrations, but the real question remains: What can we actually do about them? The...

Throwing good money after bad—it's practically a universal sport. The problem? We don’t always see it so clearly when we're the ones playing. Take hiring, for example. If I make a bad hire, instead of admitting it, I might double down—investing in extra training,...

Projects don’t drain us because of hard work—we thrive on challenges. What’s exhausting is chaotic decision-making, constant pivots, and last-minute rushes. Leaders make knee-jerk decisions, teams are told to start, stop, and change course, and to compensate for lost...

I might turn down many opportunities along the way, staying committed to the goal I’ve set. But who’s to say if that goal truly holds meaning and depth? What if it’s leading me nowhere? And what if the opportunities I passed on were actually the perfect tide, ready to...

When end users lose faith in an ERP system, the knee-jerk reaction is often, “Let’s scrap it and get a new one!” It seems easier—ditch the slow, outdated, and clunky system full of messy data, inaccurate reports, and security risks. After all, a shiny new ERP promises...

As leaders, understanding people—their motivations, drives, and intentions—is essential. If my business is struggling, people around me behave one way. If it’s booming, the same people may act entirely differently. It’s not personal. Our environment and circumstances...

Excitement and sorrow—two sides of the same coin, both signs of a restless mind. Kids light up over a tiny toy and burst into tears if they don’t get it. We smile, knowing it’s just part of childhood. But what happens when grown-ups behave the same way—chasing highs,...

We don’t always realise it, but one action can open multiple doors at once. This week, I finally recorded and published a few training videos on YouTube—a task I had been putting off for years. It felt great to check it off my list, but then something interesting...

Believing that people, processes, and technology are all it takes to run a successful business is wishful thinking. Sure, they’re important, but they’re just a slice of the bigger pie. If we really want to improve an enterprise, we first need to understand all the...

Leadership isn't just about words—it's a full-body experience. We need to show up in every sense: listen with intention, engage with our teams, and bring discipline and hard work to the table. It's about making smart decisions, asking sharp questions, and keeping an...

Chances are, my existing leads will bring me more business than chasing new ones. The same goes for my current customers—it's easier to expand within than to hunt for fresh deals. My wardrobe? Probably stacked with enough clothes. I just need to get creative instead...

Give them a title, but never the authority to decide.Show your power by constantly changing your mind or throwing tantrums in meetings.Keep everyone guessing—poker face on, attention drawn.Encourage questions, but make sure they always need to ask you.Act like the...

Clarity of vision comes from knowing what we seek. When our goals are clear, we naturally align our focus, seeing purpose in everything around us. Every effort moves us forward. But when we lack clear goals—when we chase more without direction—we work hard in the...

Survival drives us more than anything else. History is littered with stories of people betraying their own allies, lying without remorse, twisting judicial systems, and committing unspeakable acts—all in the name of survival. The evidence is everywhere; we just have...

If I’m serious about my health, I won’t just assume I’m fine—I’ll get regular blood tests, track my results, and look for any risks or opportunities that need my attention. But if I’m ignorant? My story is simple: I feel fine, so why bother? No tests, no...

We're all caught up in the daily grind, seeing only what’s right in front of us—because that’s what we’ve been conditioned to believe. SLAs, KPIs, reports… we track what we’ve always tracked. And it makes sense—keep it simple, right? The problem is, this simplified...

When a door closes in front of me, frustration hits first—that part is easy. The hard part is pulling myself together, standing tall, and choosing the right narrative. Maybe that closed door is a sign that my path lies elsewhere. Or maybe it’s just a test of my...

Here are a few thoughts to deal with the talent shortages for IT projects. Hire for attitude, not just a perfect resume.Instead of endlessly scouring the universe for that mythical ideal candidate, why not take a closer look at your own team? You might find someone...

AI, IoT, Data Science—these buzzwords dominate the tech conversation these days. Some of these computer science disciplines are more glamorous than others. Everyone’s talking about AI and Cybersecurity, but when was the last time someone got excited about Operating...

As leaders, we often find ourselves in uncharted waters, with no clear map or compass. Yet, those who follow us expect confidence, direction, and certainty. When faced with the unknown, we have two choices: fake it or own it. We can pretend to have all the answers, or...

We hear it all the time—"We need to make more data-driven decisions!" Yet, despite having tons of data at our fingertips, we often don’t use it. Why? Maybe it’s the same reason we don’t always seek advice when making big decisions. We like to think we’re open to...

We all like to believe our decisions are rational. But research says otherwise—our choices are often nudged (or shoved) by biases and emotions, whether we realise it or not. So, we turn to data-driven decision-making as the solution. Sounds great, right? But here’s...

It’s natural to get stuck in what we’ve been doing for a long time—players keep practicing their sport, CEOs stay busy running their businesses, and project managers move from one project to the next. But when something disrupts our routine—like losing a job, work...

If I ask you, What do you need? you might respond, What can I get? The takeaway? We’re not always aware of our own needs. It’s a common assumption that Business Systems Analysts gather requirements by consulting Business Subject Matter Experts (SMEs) and key users....

Our decisions are the building blocks of our projects. If we make poor decisions, the outcome will likely be disappointing—or even embarrassing. On the flip side, good decisions lay the groundwork for success. It’s important to remember that decisions follow a...

Technology is the engine driving the future of local governments, powering better services, greater efficiency, and stronger community connections. But let’s face it—just tossing around terms like smart cities, digital twins, or citizen-centric design without a solid...

What is Your Plan if Someone Attacks Your Organisation’s Most Important Asset? We might have different opinions on what the most valuable asset in your organisation is. It’s unlikely to be physical assets, human resources, or office spaces—insurance can usually cover...

Clarity about what we need is empowering. For example, are we looking for the best answer, or are we trying to get everyone to agree with our answer? These two approaches lead to very different outcomes. If a meeting begins with, “I think we should do X. Do you...

Local Governments often struggle with citizen engagement and trust. While numerous digital engagement platforms, such as EngagementHQ, CitizenLab, MindMixer, OpenGov, and Social Pinpoint, offer real-time interaction, reporting, and transparency, these tools alone...

We have never witnessed the growth of anything quite like data. With advancements in data capture and storage technologies, we are now collecting staggering amounts of information. Yet, this is only the beginning. As Smart Cities, self-driving cars, Digital Twins,...

Influence has the power to blind us, yet it can also open our eyes to endless possibilities—sometimes both at once. We’ve all heard remarkable stories: wealthy individuals giving up everything to become monks, monks stepping into UFC rings, or fighters challenging...

I often catch myself thinking negatively about others and making judgments, forgetting that we are all different. Unconsciously, I start comparing others to myself, as if I am the benchmark for some universal human assessment matrix. It’s astonishing how often I fall...

Goals, possessions, dreams—everything we strive to achieve—becomes possible only when we feel good about ourselves. It starts with being in good physical health and maintaining a healthy mindset. When we feel strong and balanced, we are naturally more inclined to...

My world can change for the better if I learn to see myself in the mirror with intention. If I take the time and use my resources to address the recurring challenges I face, I can create meaningful progress. But this requires more than a glance—it demands that I look...

With great power comes great responsibility. With great responsibility comes the need to make wise decisions. With wise decisions comes the need to see through ambiguity and deception. With clarity comes the need to work hard, stay curious, and stand for what is...

There is great value in separating creation from the creator, art from the artist, deliverables from the resource, or products from the brand.When we evaluate experiences based on a brand, artist, or resource, we risk overlooking the essence of the creation itself....

Relationships are about meeting each other's needs—be it love, care, security, responsibility, satisfaction, or integrity. When we invest in maintaining relationships, we are, in essence, fulfilling those needs. We do all the right things—reciprocate, build trust, and...

Not all money feels the same. When I receive a gift card, I like to spend it on experiences that create lasting memories. When money comes as credit, I focus on returns and investments. And when I earn it, there’s little emotion attached—it’s just part of the routine....

I find a deep sense of peace when I return to where it all began. Visiting my family home, living with my parents and extended family, reconnecting with old friends, walking familiar streets, seeing my school, and revisiting places tied to my earliest memories—it all...

What I don’t want is just as important as what I do want. When faced with too many choices, it’s far easier to start by eliminating the irrelevant. In fact, removing unnecessary things is just as crucial to creating something beautiful as adding new ones. Elimination...

My true net worth isn't measured in money or assets—it's the number of people who will stand by me when I’m in need. Life is unpredictable. I may be comfortable today, but tomorrow could be a different story. What defines my net worth is who shows up when I'm in deep...

When things fall beyond our control, the most empowering step we can take is to change our narrative. To move forward, we must alter that internal story anyway. Delaying this shift only prolongs our pain, particularly in situations where we have little influence. If...

One of the defining elements of our character is stability. True strength lies in maintaining our stability regardless of external circumstances. Whether we find ourselves in wealth or poverty, we remain grounded. We approach both appreciation and criticism with equal...

Wishing someone a happy birthday a week before or after the actual day might be upseting for a few. But wishing them exactly at 12 AM? That can truly delight your loved one. Timing is key. It’s not just what we say or how we say it — when we say it makes a world of...

One thing I constantly remind myself is that we are all different. Our differences come from our unique thinking patterns, backgrounds, and life experiences. When I feel frustrated because others don't seem to understand me, I remind myself of this truth. When I find...

Humans are creatures of habit, bound by their behaviours. We tend to act in the same way when faced with familiar circumstances. Someone may apologise for their negligence, outbursts of anger, or moments of unkindness. They may offer excuses, perhaps even sincere...

There are plenty of smart people around. They may work hard, get things done, and remain focused, but they may don't always have the right intent to serve. Some may carry hidden agendas, prioritising personal gain over collective success. These individuals can quickly...

Motivation is fleeting. As leaders, we must uncover solid, enduring reasons for people to act—reasons that resonate deeply and align with their values and aspirations. These reasons must aim for higher moral objectives, inspire a sense of purpose, support the...

Without vision, I am blind, or I choose to close my eyes. My actions are random, aimed at achieving random things. My thoughts scatter in a million directions. My achievements are shallow, disconnected, and fleeting. I find myself shooting in the dark, eyes closed. A...

Most of my regrets stem from thinking too small, not being bold enough, tolerating problems for too long, taking key decisions too lightly, setting my boundaries too loosely, and underestimating my own worth. Too often, I allowed myself to simply go with the flow...

In every project, we cultivate unique relationships with people. We work for people, alongside them, around them, because of them, about them, and sometimes even on them. Depending on the project’s goals, environment, and constraints, it’s essential to understand how...

We make countless decisions every day, many without a second thought. However, some choices are irreversible or extremely hard to change. When we make poor decisions, the consequences can linger for a lifetime, bringing stress and sacrifices as we try to cope. Yet, we...

My worth is often tied to where I am physically present. I may take pride in my achievements and possessions or feel discouraged by failures and life's constant struggles. Yet, my successes and setbacks often have less to do with who I am and more to do with the...

Life is a journey toward the same inevitable destination: death. Along the way, we often forget about this ultimate reality. As we approach the end, much of what we struggled to achieve loses its significance. When the destination feels distant, we tend to live as...

If I think life is tough, I just need to remind myself that it could be even worse. If I feel like I’ve hit rock bottom, I need to ask myself, “What’s the worst that can happen?” From there, the only way is up. The truth is, life can be full of surprises,...

Our challenges present us with countless opportunities to transform. The pain they bring acts as a catalyst for change. We succeed by adapting and embracing new models of reality. We fail by remaining trapped in repeating what we’ve always done.

One of the simplest ways to waste time and energy is by talking about others behind their backs. Even worse is indulging in self-praise while criticising others. It's akin to complaining about how much I dislike the colour purple and lamenting that it refuses to...

Get a couple of kids together, and they will find a way to play. Playing is what they enjoy, and they find every possible way to do it. Somehow, as we age, we start to think that playing is limited to kids. Grown-ups don’t need to play. The reality is that we never...

There is a clear distinction between influence and control. Influence stems from who we genuinely are, while control arises from who we want others to become. Influencing others is liberating—it allows us to have a positive impact effortlessly. In contrast,...

Thanks to technology, my parents can walk again with knee replacements. I can travel the world comfortably, purchase quality products globally, manufacturers can precisely estimate their bill of materials, and logistics companies can ship goods efficiently and...

We move forward, often assuming stability around us. Yet life, in its unpredictable nature, is always ready to surprise us in unimaginable ways. We may label these moments fortunate or unfortunate, but they are just part of life. To truly progress, we must embrace a...

Humans are a reflection of their habits. What we don’t consciously think about (habits) can often be the most dangerous. These habits might relate to eating, time management, or other aspects of daily life. Habits play a crucial role in shaping our personality....

Problems can exist with or without symptoms. Some problems may quietly escalate into serious issues, while others have the potential to devastate individuals or organisations. This is why it’s crucial to actively search for problems before they find us. One of the...

Our successes and failures largely stem from the countless daily decisions we make unconsciously. These decisions naturally arise when we’re on autopilot. We often refer to these decisions as habits or behaviours. But habits and behaviours aren’t just limited to...

When times are tough, hope becomes essential. Yet, too often, we find ourselves clinging to false hope born from traps and distractions. For instance, someone who loses a lot of money at a casino might gamble more, hoping to win it all back. Those facing financial...

Giving advice from afar is easy – it often just involves suggesting a few paths forward. But to truly add value, we must stand alongside those we are advising. We need to immerse ourselves in their environment, understand their daily opportunities and constraints, and...

Forcing others to take action requires my effort, time, and mental energy. Therefore, I must have strong reasons to do so, and it must be a temporary endeavour—just enough to help them cross a minimum threshold and see the possibilities for themselves. For instance, I...

We can become superheroes by embracing what they stand for: They fight for a worthy cause and stand on the side of what's right. They carry themselves with humility, blending in like an ordinary person. They remain focused, letting nothing distract them from their...

We may complain about the weather, politics, our rights, or any number of other things. We might even spend time and energy convincing others how justified we are in our grievances. But perhaps what we truly need is a journey to less fortunate parts of the world. The...

Nature maintains its balance. Day is balanced by night, positive charge by negative, acid by base. The same principle applies to energy, mass, magnetism, and countless other forces. For us, this means that when we exert excessive power, greed, or passion, we may...

Change fatigue and project fatigue are real. Just as real, however, is the endurance required for successful change and project execution. We can choose to keep starting and stopping our transformation journey, giving our staff and project teams time to rest after...

Parents who truly care don’t ask their kids what they need for the next year—they anticipate and provide. Similarly, companies like Apple and Google don’t rely on surveys to determine what we need from them; they lead with innovation and foresight. Insurance companies...

Local Governments offer a wide range of services to their citizens, facilitated through various communication channels. These include interactions between citizens and different council teams. However, providing a unified, seamless experience remains a challenge for...

Have you ever watched monkeys grooming each other? It's such a natural act—they spot parasites on each other's bodies and clean them away. These parasites are clearly visible to others, yet the monkeys can’t see them on their own. We’re not so different. We easily...

I might struggle to fit everything into one bag, overlooking the option of carrying a second. I might work relentlessly to achieve a comfortable life, without considering the simplicity of being comfortable with less. I might invest too much energy convincing others,...

When we adopt the mindset of seekers, we unlock the potential to discover better ways of working, enhancing customer experiences, and improving overall well-being. This mindset is grounded in humility, as it encourages us to recognise that there is always a better...

What value do discussions bring when we’re mentally absent, dominating the conversation unnecessarily, failing to learn, clinging to unchanged opinions, protecting our egos, or refusing to commit to action? Yet, we continue to complain that meetings are a waste of...

When we embark on a journey, it’s never just about arriving at the final destination on time, or using the least amount of resources. Instead, it’s about how well we’ve worked together during the trip—how we’ve supported one another and adapted to unexpected changes....

There are countless books on leadership, thousands of podcasts streaming, and blog posts published every day. Yet, when I sift through all this information, the advice often boils down to the same common-sense principles. And yet, good leaders remain rare. It’s a...

It’s reassuring to see lifts displaying floor numbers as they move, offering a sense of progress. Similarly, when waiting in a queue, knowing our position often brings comfort by setting clear expectations about the wait time. Large displays at train stations showing...

Measuring customer satisfaction and service quality within local governments is a multifaceted challenge due to the sheer diversity of services and communication channels involved. Citizens interact with local governments across a wide range of services, from service...

What is the definition of a successful project? Often, we define success too narrowly, measuring it only against budget, time, and quality. But why not broaden the perspective and take a more holistic approach? The success of a project is about more than just...

There was a time when community engagement meant sitting across from real people, hearing their voices, and understanding their concerns face-to-face. Councils relied on traditional methods like community meetings and public forums, paper-based surveys and...

Change has many facets. On the surface, we may notice one prominent change element, but beneath it, there are often many interconnected layers that demand our attention. Let us consider a few examples:I moved to a new location for work. Beneath this seemingly...

Shallow songs, loud drums, and flashy headlines dominate over deep poetry, classical music, and meaningful essays. Quick snapshots and surface-level engagement have taken the place of rich, nuanced content. Our minds are naturally wired for efficiency, often seeking...

Customer-centric solutions are achievable only when we genuinely put customers at the core of our analysis. This begins with understanding them—their needs, problems, and the scenarios in which they interact with us. For instance, in local government, customers might...

Some people speak up, say things as they are, and confidently tell others what to do. We often perceive them as bold. Then there are those who adapt to their surroundings, prioritise peace over confrontation, let go of trivial matters, and allow others the freedom to...

From letters and faxes to SMS, phone calls, emails, social media interactions, client portals, and in-person meetings, the need for effective communication management has never been greater. With advances in technology, customer expectations are also rising, demanding...

Ratepayers are the cornerstone of a Local Government's existence; without them, the Council's purpose would be questioned. They are the centre of the Local Government universe, yet we often overlook the critical focus on customer experience. Typically, customer...

We often hear about limited budgets and funding constraints when it comes to investing in automation, business improvement, and customer experience enhancements. A common refrain is that only a limited budget has been allocated for initiatives such as ERP selection...

It’s entirely possible that we’re not yet ready to invest in automation or major technology initiatives within our business. Perhaps there’s no immediate need for a large-scale transformation effort. But the path of continuous improvement must never stop. We must keep...

We are often conditioned to measure success solely by results. However, I believe the true measure of success lies in the combination of effort, intent, process, and teamwork. Measuring success purely by outcomes offers only one dimension. A more holistic approach...

Apple products like iPhones, MacBooks, Apple TVs, iPads, and AirPods work seamlessly together. But try connecting Apple devices with Android or Windows platforms, and you’ll experience the frustration of incompatibility. Enterprise software isn’t much different. To...

When budgets are tight, we often ask ourselves: How can we do more with less? But this is a question we should consistently consider in everything we do. How can we achieve more with fewer resources? How can we optimise the investment of our time and money? How can we...

If you think that developing reports for your organisation is expensive, then you need to know how much the following are costing you: Making decisions without factual information Cost of reactive decision-making because you don’t have access to real-time information...

The good old ways have always been working and may continue to work. But that is no reason to avoid change. If those methods take enormous time and resources yet deliver little value, then as leaders, we must take the initiative to transition to better ways of...

Business improvement and technology implementation projects are inherently challenging. When forming project teams, we often rely on Subject Matter Experts (SMEs) from the core business. These employees, while deeply knowledgeable, are usually engaged in their...

If my business outgrows the software we implemented last year, I would view it as a sign of progress and success. Dwelling on the cost of software we’ve outgrown is unproductive. That very software likely played a crucial role in moving us forward and enabling our...

To make a difference, I must take consistent action—regardless of how small, imperfect. My present actions shape the possibilities of the future. They are the foundation of hope. I am committed to the long game. In this journey, every day becomes a lesson—a chance to...

Achieving substantial outcomes within Local Governments often feels like an uphill battle. With limited budgets, resources, and in-house skills, and sometimes a lack of unified commitment from leadership, each department seems driven by its own priorities....

Local governments often struggle with limited budgets, aging IT infrastructure, manual processes, and legacy reporting solutions. Here are a few thoughts for leaders to make a difference in the current environment: Invest as if It Were Your Own MoneyApproach every IT...

Many smaller shires and local governments face challenges when investing in projects due to limited budgets and tight resources, making it difficult to prioritise strategic initiatives. One effective approach is to map all projects based on their benefits and effort...

In essence, process improvement aims to standardise procedures to reduce deviations from an established standard, creating consistency and efficiency across operations. For example, in a Local Government setting, standardising the application process for building...

The long-standing debate between Best of Breed (BoB) and All-in-One (AiO) software solutions is often revisited, yet for many established local governments, this discussion has lost its original weight. Moving from one approach to the other isn’t a straightforward...

I can always earn more money, but I can’t buy more time. Or can I? In reality, I can use my financial resources to reclaim my time by outsourcing tasks, hiring help, or automating routine activities. Money can buy things but it cannot buy happiness. Or can it? When...

Processes surround us in everything we do. While they are often unseen and rarely documented, they underpin every task, whether large or small. When we seek to improve a process, any enhancement is often only temporary unless there is a structured approach to...

We are bound by our own blindness, deafness, and muteness. The deeper issue is our unawareness of these limitations. Even when we become aware, it’s all too easy to let that awareness slip away. True liberation may lie beyond this—where my conscious mind attentively...

I often assume people respond directly to what I say, yet I sometimes overlook that their reactions are shaped by where I speak from. Their responses hinge on my perceived position relative to them—whether that’s social, financial, relational, or in the corporate...

Digital transformation is not a destination; it is a continuous journey. Along this path, failures are inevitable. We may make misguided choices, overprocess trivial tasks while overlooking crucial ones, deviate from established processes, or at times, adhere to them...

At my Council, when I put in the effort with my team to enhance performance and efficiency, it naturally leads to better customer service and a reduced headcount. On the surface, this seems like a significant achievement. Yet, there’s a hidden consequence: increased...

Enterprise process and service improvement initiatives can be highly complex, making it difficult to engage various teams within the Council. Different departments, such as revenue, rates, finance, planning, and building, have their peak busy periods, where urgent BAU...

Change begins from within. Often, we recognise a problem but see it as overwhelming and complex. We might hold onto the hope that someone else will step in and solve it for us. Take, for instance, the quality and efficiency of service delivery within our team. The...

Improving service delivery requires a dynamic approach, combining various strategies tailored to an organisation’s needs. It is crucial to understand that this process is not a one-time initiative but an ongoing cycle of assessment, action, and reassessment. As...

Process improvement is a distinct discipline requiring specialised oversight and strategic focus. Department managers in local governments may not have the capacity or expertise to drive effective process enhancements. Establishing a Chief Process Officer (CPO) role...

Here are some key questions I pose to any project team focused on enhancing business processes “on paper.” By "on paper," I mean the creation of well-intentioned as-is and to-be process diagrams, with the hope that one day these improved processes will be implemented...

Improving efficiency often comes at a cost. Sometimes, there’s no budget for it. Other times, it’s simply not a priority. But stakeholder pressure to improve service is a constant. As decision-makers, this can add stress to our roles. That’s when we can get creative...

Weeds and parasites thrive effortlessly, designed by nature to emerge, exploit resources, and blend seamlessly into their surroundings—often invisible until they’ve taken hold. They may seem harmless initially, but left unchecked, they spread, draining energy and...

One powerful way to become a game changer is to redefine the game itself. When we shift the rules, it impacts everyone—players, stakeholders, and the entire ecosystem. A new rule alters the environment, and that change forces everyone involved to think and operate...

The adage, “We get what we pay for,” often falls short in the realm of B2B procurement, particularly in local government technology projects. When implementing complex solutions like enterprise software, digital infrastructure, or data management systems, cost does...

As executives, our role is to make decisions. Delaying, avoiding, or making hasty decisions is equivalent to neglecting our responsibilities. These actions not only hinder our effectiveness but also create a ripple effect, preventing our teams from moving forward. For...

There are several reasons why local governments struggle to keep up with the pace of technology. One of the most common issues is the lack of timely executive decision-making. Let’s be honest—executive teams are often overwhelmed, juggling too many competing...

We must know enough to be effective.Before I demand anything, I must first understand my needs. When I aim to improve something, I need to have a clear picture of what excellence looks like. When I make buying decisions, I must know what constraints I’m working...

Why do government institutions tend to be inefficient and lag behind in technology adoption compared to commercial organisations?The answer may be this: because they can. However, this is not the full picture. Government inefficiency is often the result of...

If I say to my 10-year-old daughter:"I expect you to keep your room in good condition,"the instruction is clear, but may not fully communicate what I expect from her. If I take a more prescriptive approach that makes sense for her age, I might say:"Please make sure...

Would I do it if it were my own money? Perhaps sincerely asking ourselves this question before proposing a new project, calling a meeting, or entering into an argument would likely change how we act and respond. We might think twice, or even more, before making...

There is a clear distinction between activity and impact, though we often use these terms interchangeably. The common assumption is that more activity will naturally lead to impact. For example: We have executed 450 test cases; Written 500 lines of code; Called 4000...

We are lazy by design. We conserve energy and use the minimum possible brain power. We like to be well-fed and keep ourselves entertained. We crave security and safety. There’s nothing wrong with this. For most of us, it’s simply part of being human. However, to truly...

Have you ever encountered an organisation responsible for offering such a long list of services? Community engagement and events management Infrastructure projects and contracts management Assets maintenance and management Revenue management Planning and building...

To draw meaningful qualitative conclusions, it helps to base them on a solid baseline. I may say I am healthy, rich, famous, and successful, and you may have a completely different opinion about me. In such cases, both of us may be right in our own view. However, if I...

Many problems exist because they are no one’s problem. These problems are owned by no one—they are orphans with no parent. Left unaddressed, these orphaned problems often give birth to even more issues. Take the example of outdated technology in Local Governments...

Being a project sponsor for a technology project is not a title; it is a responsibility. To do justice to this responsibility, one must understand what it truly means to be a sponsor. Business knowledge alone is not enough. As a sponsor, you are responsible for making...

I am a slave to my habits, thinking patterns, and autopilot decisions. I will win my freedom by becoming fully aware of myself and my environment. By staying consciously present and making informed choices, I will achieve ultimate freedom.

Some tasks may seem dull, but they’re essential—think testing software, posting invoices, counting votes, or reconciling accounts. As leaders, it’s easy to rely on authority to push these through, but there might be a better way. A way that works if we take...

Strategic level

Operational level

Digital Leadership Daily Dose

You have Successfully Subscribed!