Are you searching for enterprise software for your business or department? You may be wondering what to enter in Google to search enterprise software? Which words, phrases, keywords to search? Often you doubt if you are searching for the right keywords?
In this post, I will address this issue. By the end of this post, you have clarity on the exact steps to follow and keywords to look for.
Note that the steps outlined in the post are for a preliminary online search. So, at this stage, you know very little about the kind of software you may need.
Covering the base
Let us cover some bases here. The Enterprise software comes in different shapes and flavours. So, first, understand how the new software will fit within the existing systems landscape. For example, the new software will replace or integrate with the existing ERP.
Let us unpack this!
Consider your business is looking to enhance Customer Experience capability. The rest of the operational capabilities are fine. So, you need Customer Experience software that works with your existing ERP.
Consider another example where you may be are looking to replace existing bespoke systems with one ERP system. So, you look for an ERP that offers capability within different lines of services. i.e Finance, Supply Chain, Sales.
In summary, undertake some preliminary work to understand the scope of software and how it will fit in your current Systems landscape.
So, develop a good understanding as:
- What are your the high level needs from the software?
- How will the software fit in your current systems landscape?
Now that you have a clearer understanding of what are you need, let us now look for the magic keywords.
Search for Keywords – Search Enterprise Software
For searching anything on the web, you need to know keywords. Software is no different! Use the following list as your reference:
1. Software to improve Customer experience (CX)
CX software covers a broad range of capabilities to improve customer experience. These packages include many different aspects of the customer lifecycle.
- Customer Experience (CX)
- Software Customer Relationship Management (CRM) Software
- Customer Success Software
The above keywords will help you to search for software with broad and deep customer experience capabilities. However, if you are searching for more specific aspects of customer experience the use the following keywords:
- Sales Pipeline Management Software
- Leads Management Software
- Customer Complaints Management Software
- Customer Contact Centre Software Field Service
2. Software for all lines of service within your business – Enterprise Resource Planning (ERP)
ERP is integrated software that manages all the departments within your business. While searching, you must be more specific. So, you need ERP that specialise in your particular domain.
- Textile Manufacturing ERP
- Retail ERP
- HealthCare ERP
- Professional Services ERP
- Telecommunications ERP
- Construction ERP
When you search your industry-specific words, you always get better search results.
How about if you searching for enterprise software that will integrate into your existing ERP? Let us have a look in the next section.
3. Search for enterprise software that integrates with your existing ERP
You may have a need to search for software to fulfil specific needs for the business. Again, look for keywords that can give you the most relevant results.
The following are few examples:
3.1 Software to managing company assets – Asset Management
Asset management software can be very simple or complex. Some organisations have to make huge investments in fixed assets. For example, complex manufacturing, mining, construction. These organisations have complex needs to map, manage and maintain their assets. Other organisations have simpler needs. They only need a software tool to record assets, raise work orders and some simple reporting. So, assess your needs and use the following are few keywords, as you see relevant.
- Asset Management software
- Enterprise Asset Management software
- IT Assets Management software
- Facility Management software
- Preventive Maintenance software
As discuss before, be specific in what you are searching.
3.2 Software to manage Human resource – HR Software
HR software comes in different flavours too. ERP software covers general HR functions. If you have special requirements, look for the software that meets your needs.
Use the following keywords if you are searching for a specific HR function:
- Payroll Software
- Talent Management Software
- Recruitment Software
- Workforce Management Software
For a broader range of HR capabilities search with the following keywords:
- Human Capital Management (HCM)
- Human Resource Management (HRM)
This post is a humble attempt to share the importance of searching with the correct keywords.
Look, the search engines return results based on keywords we enter. Vague keywords lead to misleading search results. So, take time to assess the software requirements. Then, develop some understanding of the scope of the software. For example, replace ERP or implement specialist software to integrate with ERP. Finally, search for keywords that represent your ideal software.
I hope this post will help you with the primary keywords.
If you need further help, do not hesitate to get in contact with me.