Service is a Choice!

Digital Transformation

Taking care of someone is our choice. It is not due to our capacity, skill or capability. Instead, it is due to the virtue of the management decision stipulating that – we care!

Customer service, employee care or supplier relationships does not happen by accident. Nor does it happen because it is cool stuff. Service is a choice and a huge commitment.

When the management has this commitment, the organisation finds ways to deliver it!

Merely stating that we are customer or employee-centric would not take us too far.

If we care, it must be reflected in our decisions and actions. Let us not be mistaken; it is hard work. So, we can only continue to develop solutions if we have a strong commitment and backing from the management team.

As a leader, do you care?

How are you communicating and backing your team to develop practical solutions to serve?