Most ERP and CRM project failures aren’t sudden—they are a slow accumulation of ignored issues, growing more complex until the damage is irreversible. By the time decision-makers realise the extent of the problem, it’s often too late.
The real issue isn’t just that these implementations are complex; it’s that critical risks go unaddressed because:
- The wrong software is selected from the start.
- The team lacks the necessary expertise.
- End-user expectations are unrealistic.
- Change management is underestimated.
But here’s the real kicker: Executives often don’t see these problems until they explode. Why? Because the feedback loop is broken. Instead of receiving real insights, they get sanitised status reports—”happy stories” with little substance.
If we want to turn these projects around, we must enable, protect, and promote a strong feedback loop—one that surfaces real risks early, allows for course correction, and ensures informed decision-making.
Without it, ERP/CRM projects aren’t just difficult—they’re doomed.
