It is easy for busy parents to blame the naughty child for any mischief in the house. While this may be an efficient way to move on, it does not solve any problems and may make matters worse over time.
Post-Go-Live, we can experience quite a few issues while using the new enterprise software. There can be many underlying reasons for such issues. Many unhappy staff may complain about the new system at the executive level. In the heat of the business disruption, we may declare that these issues are related to change management. However, the real reasons could be many:
For instance:
- Lack of training.
- Lack of testing or quality assurance.
- Weak leadership is not assertive enough to ensure end users take ownership of learning.
- Unrealistic expectations.
- Technical issues.
- Lack of resources to assist end users post-go-live.
- The software product is not fit for purpose.
- The software is not configured as per the needs of the business
- Or a mix of the above.
While the blame game can be quick and easy, it does not solve any problems. It may make matters worse over time!